Manager Customer Training Jobs

Independently assembles and conducts customer training in broad subject areas using the appropriate medium to satisfy customer training requirements.

Experience interpreting commercial technical data including drawings, maintenance and operations manuals.

10+ years’ experience conducting 777 airframe technical training and/or performing 777 airframe systems instructional system development.

1+ years’ experience performing instructional system development.

Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives and design.

Travels for work 25% of the time.

3+ years or relevant experience; University experience may count

Experience presenting or teaching a small group (2 - 12 people)

1+ years of experience providing customer technical support or training.

Knowledge of computer programming preferred.

Provide world-class support and training through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges

Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication

Supervisory and/or management experience required

8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training

Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.

5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).

Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)

Hospitality experience is a plus

Prior remote team working environment experience

Manage topic discovery using internal and external resources

Manage webinar platform for best utilization and keep it up to date

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Excellent customer service skills and ability to interface with customers

Project management experience and understanding of particulars of cross-function and cross-geography project coordination.

Experience working with, and managing remote and/or virtual teams to work as one global training team.

Effectively and proactively manage training projects involving the entire project life cycle.

Identify and approve solution and system requirements for training need requests.

3-5 years of work experience in coaching and training.

Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.

Contributes to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.

Designs, develops, evaluates and publishes new, highly relevant learning content to support customer requirements

3+ years of experience in developing, conducting, and evaluating effectiveness of technical training

3+ years of experience with technical publications, aircraft systems or technical data

2+ years of experience with various military aircraft

Uses specialized software technology to research, configure, maintain, update and develop new and existing training and materials.

Independently assembles and conducts complete customer training in broad subject areas using the appropriate medium to satisfy customer training requirements.

Experience interpreting commercial technical data including drawings, maintenance and operations manuals.

Some experience conducting technical training and/or performing instructional system development.

5+ years' experience in aircraft maintenance and modification.

3+ years’ experience conducting technical training and/or performing instructional system development.

Experience maintaining commercial aircraft and have provided instruction on the same.

3+ years of experience with Airborne Early Warning and Control (AEW&C) or Airborne Warning and Control System (AWACS) platforms.

1+ years of experience with Customer Training.

Experience developing and delivering training material.

3+ years of experience with Ground Support, Training System or mission computing systems

Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives, and design.

Oversees activities in the development, delivery, and evaluation of technical training.

Supervisory and/or management experience required

8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training

Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.

5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).

Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)

Hospitality experience is a plus

Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement.

Passionate about creating world class training content and experience building customer education programs.

Partner with the curriculum development team on creating the strategy for cross-functional learning experiences to help our customers succeed using Klaviyo.

Effectively manage team operations and utilization of the training team ensuring strong timezone and persona coverage.

Create results-oriented learning experiences that drive product adoption, feature usage, time-to-value, growth, and contribute to achieving Klaviyo’s net revenue retention targets.

Responsible for growing the reach and impact of educational resources while maintaining high customer satisfaction

Support program management and the development of proposals, requirements analysis, technical bulletins, and application notes.

Management and understanding of departmental functions

In depth knowledge of the product, both technically and practically.

Regularly interact with Defense and Commercial clients and be able to efficiently schedule and manage training plans and logistics.

Manages resource decision-making and planning.

Manages a departmental sub-function within a broader department function.

Other duties as assigned by your manager

Experience in customer training, customer success and/or support

Customer facing training experience in virtual settings

Outstanding presentation and engagement skills

Experience in eLearning course design and video capturing/editing are seen as plusses

Contribute to the creation and improvement of customer training assets.

3+ years of experience with Airborne Early Warning and Control (AEW&C) or Airborne Warning and Control System (AWACS) platforms.

1+ years of experience with Customer Training.

Experience developing and delivering training material.

3+ years of experience with Ground Support, Training System or mission computing systems

Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives, and design.

Oversees activities in the development, delivery, and evaluation of technical training.

Other duties as assigned by your manager

Experience in customer training, customer success and/or support

Customer facing training experience in virtual settings

Outstanding presentation and engagement skills

Experience in eLearning course design and video capturing/editing are seen as plusses

Contribute to the creation and improvement of customer training assets.

Additional certification in business leadership, eLearning software, or adult education and training is preferred

Familiarity with learning management systems

Strong teaching abilities and mentoring skills

While not a hard requirement, experience with crypto based products and services is a plus

Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos

Training experienced employees on new or updated call center procedures to improve their performance

Project management experience and understanding of particulars of cross-function and cross-geography project coordination.

Experience working with, and managing remote and/or virtual teams to work as one global training team.

Effectively and proactively manage training projects involving the entire project life cycle.

Identify and approve solution and system requirements for training need requests.

3-5 years of work experience in coaching and training.

Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders.

Performance management of staff. Strong hiring, retention, coaching and career development skills

Work as a member of the CS&T global management team to ensure departmental metrics are achieved

Proven experience as an effective people manager

Create and deliver presentations to customers and the Sr Management team

Provide feedback and recommendations for how to create a great employee experience and work environment

Minimum of five years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or chemical industries

- At least three (3) years of people management experience required

- Bachelor’s degree or equivalent combination of education, work experience considered in lieu of degree required

-Identifying gaps in training content and materials and working with the Operations Manager and client to update.

- At least five (5) years of experience in related field required (training)

- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills

- Effectively communicate and support the company’s/program’s vision and goals to your team and peers