Customer Training Specialist Jobs

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Position Summary:

The Customer Training Specialist has experience with technical publication processes, procedures, and tools. Conducts analyses to evaluate customer technical training needs to determine appropriate training content, objectives and design. Develops, conducts and evaluates effectiveness of technical training. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities.

This is a hybrid position which will allow some telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options:

St. Louis, MO

Ft. Walton Beach, FL

Ridley Park, PA

Oklahoma City, OK

Mesa, AZ

Seattle, WA

This hybrid work is at the hiring team’s discretion and could potentially change in the future.

Position Responsibilities:

• Collaborates with cross-functional teams to determine content needs, and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs, priorities, and program schedules.
• Uses specialized software technology to research, configure, maintain, update and develop new and existing training and materials.
• Proactively communicates with employees, peers, and stakeholders. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations, and listening to customer concerns and suggestions.
• Establish positive relationships and effectively engage customer.
• Assists in maintaining courseware and documentation for multiple customers across multiple sites.
• Contributes to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.
• Strong interpersonal skills.
• Performs individual and group assessments to evaluate effectiveness of learning content and makes recommendation for improvements.
• Designs, develops, evaluates and publishes new, highly relevant learning content to support customer requirements
• Conducts training utilizing a variety of delivery methods and techniques, and customizes learning programs, courses, presentations and guides as needed
• Assists in graphic design and technical formatting to communicate complex information simply to our customers.
• Reviews training documents for grammatical errors and clarity.

This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. secret clearance Post Start is required.

Basic Qualifications (Required Skills/Experience):

• 2+ years’ in evaluating customer technical training needs to determine appropriate training content, objectives, design.
• 3+ years of experience in developing, conducting, and evaluating effectiveness of technical training
• 3+ years of experience with technical publications, aircraft systems or technical data
• 2+ years with a background in design and graphic principles for different publications and various digital media
• 2+ years of experience with various military aircraft

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's Degree or higher
• Familiar with Adobe Creative Cloud Suite
• Familiar with specialized software technology to research, configure, maintain, update and develop new and existing media and materials
• Familiar with industry-standard digital technologies such as HTML, CSS, JavaScript, and publication for a different variety of platforms (desktop, laptop, and tablet)
• Proficient in the Microsoft Office suite.

Typical Education/ Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

This position does not offer relocation. Candidates must live in the general location, or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: 75,650 – 102,350.

Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R.

• 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.