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Level 2 Help Desk Technician Jobs

Help Desk Specialist Level 2
By Mantek Solutions At , Commerce, Ca $25 - $35 an hour
College diploma or university degree in computer science, computer information systems, or management information systems, and/or 2-3 years equivalent work experience
MINIMUM EDUCATION, EXPERIENCE, AND/OR CERTIFICATION
Brief customers as well as management on the status of current resolution efforts and attend meetings as requested or required.
Day to day management of MDM Mobile Iron and in-tune
Support all internal and external customers with product training, knowledge and expertise.
Accesses software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist customers with issues.
Help Desk Technician Jobs
By Highmark Residential, LLC At , Dallas, Tx
Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
Professional Certification & Tuition reimbursement
Responsible for phone support for remote office computers including hardware, operating system, network, email, printing, third party, and custom software applications.
Manage new hardware implementations and communicate status to supervisor and other department heads as needed
3+ years help desk experience required
Experience with Windows, networking and exchange/outlook issues
Help Desk Technician Jobs
By Fluidra North America At , Carlsbad, 92010, Ca $27 - $31 an hour
3+ years’ experience in an IT related position
Laptop and Desktop hardware experience
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
College or Technical degree/ certification preferred. High School diploma or equivalent required
Respond to phone and email help desk requests to assist with first level hardware and software support.
Help Desk Technician Jobs
By Milwaukee Brewers At Milwaukee, WI, United States
Ensure that all technology issues and requests are logged through Help Desk management software
Configure new user accounts and coordinate employee IT on-boarding process with HR or hiring manager
Manage all imaging and printing hardware (copiers, printers, faxes) and related supplies
Online educational platform for personal and professional development
Provide basic first-level troubleshooting for common technology issues and problems
Assist with annual laptop and desktop computer refresh cycle
Help Desk Technician Jobs
By Prime Team Partners At Greater Seattle Area, United States
Other support/responsibilities as needed under the direction of IT management
4+ years of experience with a history of steady technical progression
Working knowledge of Office 365, PC hardware installation and configuration
Experience with video conferencing systems & technologies
Experience in deploying and supporting hardware, software, accounts, and various other devices
Outstanding customer service and interaction skills
Help Desk Technician Jobs
By Essential Access Health At , , Ca $55,000 - $60,000 a year
Strong planning, organizing and project management skills.
Minimum of 2 years’ experience in an IT setting.
Experience in a Help Desk setting.
Experience with digital technology platforms and online tools
Ability to manage multiple projects.
Strong verbal, written and presentation skills.
Help Desk Technician Jobs
By Pharmacists Mutual Insurance Co At , Austin, 78749, Tx $51,000 - $65,000 a year
Knowledge and experience with basic networking, operating systems, and software applications.
Determine when to escalate concerns to the appropriate level of management.
Develops and exhibits excellent customer service and communication skills.
Exhibits excellent customer service and communication skills.
High School Diploma or equivalent, 3 years of related experience; or
Associate’s Degree, 1 year of related experience
Electro-Mechanical Technician (Level 2) - Nights
By PepsiCo Beverages North America At , Houston, 77017, Tx $32.75 an hour
Work independently under limited supervision (self-management)
Experience with product manuals (e.g., reading and applying knowledge to make repairs).
Pass technical assessment addressing job-critical maintenance knowledge areas
Experience with basic electrical systems (e.g., starters, fuses, contacts, relays)
Experience with electrical systems (installation, frequency drive, troubleshooting)
Experience with schematics (e.g., electrical blueprints with switches, starters, maps, relays).
Help Desk Technician Jobs
By Stillwater Insurance Group At Omaha, NE, United States
Ensure each employee has a working computer, monitor, keyboard, mouse, hard drive, and any additional equipment approved by management.
Manage PC setup and deployment for new employees using standard hardware, images and software.
1 year or more experience supporting PC and laptops in a business network setting or equivalent training.
1 to 2 years or more experience supporting PC and laptops in a business network setting.
Medical, dental, vision and life insurance benefits to keep you and your family protected
Monitor Service Desk for tickets assigned to the queue and appropriately prioritize issues.
Hvac / E.m.s. Technician (#011959) Trenton Correctional Inst, Trenton (Edgefield) Level 2
By State of South Carolina At Edgefield County, SC, United States
Determine requirements for HVAC supplies and equipment.
Develop HVAC maintenance and repair program throughout the facility.
Supervise and complete HVAC maintenance, construction and renovation projects for assigned facility.
Establish on-call procedures to respond to emergency maintenance and repair calls and assure the work is promptly and properly performed.
Prepare justification for supplies and equipment and submit purchase requisitions.
Remain abreast of new HVAC/refrigeration techniques, procedures and equipment.
Help Desk Technician Jobs
By Parasol Alliance At , Mclean, Va $26 an hour
Healthcare experience preferred; long-term healthcare support experience is a plus.
Excellent communication and customer service skills are required.
Tier 1 support for all client tickets.
Tier 2 support when possible by ability.
Onsite support of hardware and software.
Vendor contact as required to resolve tickets.
Entry Level Help Desk Technician (2 Week Contract - Starting May 22Nd)
By Finchloom At Tampa, FL, United States
An IT degree, IT boot camp certification and/or 1 + years of help desk experience
Respond to requests for technical assistance via phone, chat or email
Log all help desk interactions
Follow standard help desk procedures
Redirect problems to correct team/s
Identify and escalate situations requiring urgent attention
Entry Level Help Desk Technician (2 Week Contract M-F 8 Am Ct - 5 Pm Ct/Starting May 22Nd)
By Finchloom At Dallas, TX, United States
An IT degree, IT boot camp certification and/or 1 + years of help desk experience
Respond to requests for technical assistance via phone, chat or email
Log all help desk interactions
Follow standard help desk procedures
Redirect problems to correct team/s
Identify and escalate situations requiring urgent attention
Entry Level Help Desk Technician (2 Week Contract M-F 9 Am Et - 6 Pm Et/Starting May 22Nd)
By Finchloom At Raleigh, NC, United States
An IT degree, IT boot camp certification and/or 1 + years of help desk experience
Respond to requests for technical assistance via phone, chat or email
Log all help desk interactions
Follow standard help desk procedures
Redirect problems to correct team/s
Identify and escalate situations requiring urgent attention
Help Desk Technician Jobs
By Glocal RPO At Falls Church, VA, United States
Demonstrate excellent multi-tasking and time management skills.
Basic Required Qualifications and Skills: High school diploma or equivalent.
Basic Required Qualifications and Skills:
Maintain a professional and pleasant manner using proper customer service skills via (telephone and/or email).
Demonstrate excellent communication skills, both verbal and written to support incoming customer support calls and emails.
At the start datemust possess a CompTIA Security+ certification in ACTIVE.
Help Desk Technician Jobs
By Insight Global At Las Vegas, NV, United States
1+ years of Helpdesk, Service Desk or IT Technician experience
Experience troubleshooting basic issues such as password resets, application support, PC diagnostics, imaging, server issues, deployments, setups, network terminations, etc.
Scientific Games (Bally) CMP, SDS, TableView, etc. experience
Ability to take 30-50 calls per day and act as first line of defense for any customer issues
Must be trustworthy, able to work alone, prioritize, triage, etc. for they will be working alone on Saturday/Sunday
Help Desk Technician (On Site)
By McLane Intelligent Solutions At Temple, TX, United States
Exhibit experience with Windows Remote Desktop in a corporate environment
Exhibit experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls
Exhibit experience with Microsoft products including Windows Desktop, the Office Product Suite, and Microsoft 365 servers
Exhibit experience with Windows Server Environment including the use of Active Directory and Group Policy
Experience troubleshooting/configuring VOIP phone systems
Experience in a call center type environment
Help Desk Technician Jobs
By Harris County At , Houston, 77002, Tx $77,002 a year
Must have good technical knowledge of administering Windows 10, MS Office, mobile device support and technical troubleshooting skills.
The following list of benefits is offered
Answer queries on basic technical issues and offer advice to solve them.
High School Diploma or GED equivalent from an accredited educational institution
will not be accepted for qualifications.
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
Level 2 Service Technician Jobs
By CoolSys Energy Solutions At Newport Beach, CA, United States
Good communication skills and the ability to build strong relationships with customers, coworkers and management.
Performs other related duties and projects as assigned by management.
Certification from an accredited vocational-technical or trade school a plus.
Knowledge of commercial refrigeration, ice machines, gas furnaces, and electrical components.
Working knowledge of single systems, parallel rack systems, display cases and walk-in boxes.
5-7 years’ experience in commercial refrigeration, HVAC, ice machines, gas furnace and electrical required.
Level 2 Service Technician Jobs
By CoolSys Energy Solutions At Aliso Viejo, CA, United States
Good communication skills and the ability to build strong relationships with customers, coworkers and management.
Performs other related duties and projects as assigned by management.
Certification from an accredited vocational-technical or trade school a plus.
Knowledge of commercial refrigeration, ice machines, gas furnaces, and electrical components.
Working knowledge of single systems, parallel rack systems, display cases and walk-in boxes.
5-7 years’ experience in commercial refrigeration, HVAC, ice machines, gas furnace and electrical required.

Are you looking for an exciting opportunity to use your technical skills in a fast-paced environment? We are looking for a Level 2 Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical guidance. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!

What is Level 2 Help Desk Technician Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Level 2 Help Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Level 2 Help Desk Technician Experience?

• Previous experience in a help desk role
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Responsibilities?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and suggest