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Level 2 Help Desk Technician Jobs in Ohio

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

Level 2 It Help Desk Technician
By AI Engineers At , Middletown, 06457, Ct
Assist in the maintenance and management of servers, workstations, and network equipment
Provide first and second-tier support to end users for PC, server, network, remote access, and hardware issues
Troubleshoot and resolve technical problems via phone, email, remote access, and on-site visits
A minimum of 3 years’ experience in IT support, preferably in a Level 2 or higher capacity
Strong working knowledge of Windows and Mac operating systems, Microsoft 365/Office, Active Directory and various network protocols
Excellent problem-solving and troubleshooting skills
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills
Help Desk Technician Jobs
By Modis At Columbus, Ohio Metropolitan Area, United States
Office 365 licensing, multi-factor authentication, and email administration management skills
Knowledge of common system management tools such as monitoring, backup/recovery, SAN & NAS, endpoint patching and security a must
Experience working within Service Management toolsets a must
Working knowledge of networking and devices including LAN and WAN, TCP/IP, wired/wireless, VPN, and DNS. Firewall skills a plus.
ITIL knowledge and international experience a plus
Must have experience in Active Directory (user accounts, dist setup\storage, creating teams)., as well as Office 365.
Help Desk Technician Jobs
By CBE Companies At , Clarksville, Tn
Excellent organizational and time-management skills
One year help desk or related experience and/or training; or equivalent combination of education and experience
Career culture with many opportunities for advancement!
Two-year degree (four year degree preferred) from a college or technical school in Computer Science, MIS, or CIS
Ability to communicate effectively both orally and in writing
Must be eager to learn, inquisitive, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time
Help Desk Technician Jobs
By Optimized IT At Cincinnati, OH, United States
Good time management skills and able to multi-task
Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio
Strong knowledge of Windows Desktop Operating Systems
Strong knowledge of PC Hardware and associated peripherals
Strong knowledge of Microsoft patching Windows Desktop Operating Systems
Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.
Help Desk Technician Jobs
By Stevenson University At , Owings Mills, 21117, Md
Possesses excellent organization skills and the ability to multi-task.
Demonstrates exemplary spoken and written communication skills, especially with the ability to explain technical issues in non-technical terms.
Provide client support over the phone, in-person, via remote access, and through the Web Help Desk ticketing system.
Respond to client support queries via phone, remote conferencing platforms, and the Web Help Desk ticketing system.
Proficient in Microsoft Office Suite in both Windows, and Mac operating systems.
Committed to customer service with the ability to maintain professionalism at all times.

Are you looking for an exciting opportunity to use your technical skills in a fast-paced environment? We are looking for a Level 2 Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical guidance. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!

What is Level 2 Help Desk Technician Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Level 2 Help Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Level 2 Help Desk Technician Experience?

• Previous experience in a help desk role
• Experience with help desk software
• Experience with remote access tools

What is Level 2 Help Desk Technician Responsibilities?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research questions using available resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and suggest