It Level Ii Analyst Jobs in California

Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations.

Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

Diagnose, troubleshoot, repair software, hardware, and network malfunctions.

Log inventory hardware assets and report capital assets after installation.

Inform and train users in equipment and software operation.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Fundamental knowledge of networking, hardware, and software

Strong troubleshooting and critical thinking skills

Knowledge of TCP/IP and data protocols

5 to 7 years’ previous experience in IT Helpdesk field or the MSP related field

Analyze, troubleshoot, and evaluate existing wired and wireless network systems Computer Hardware and Software Troubleshooting