Level Ii It Technician

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.

Job Title

Level II IT Technician

Reports To

IT & MSP Manager

Reportee(s)

None

General Purpose Of Job

This is an in-office and field service installation role responsible for the successful installation and end-to-end management of assigned tasks, focused on delivering on company standards, every time, based on Techmenity’s company principles document.

Essential Functions

• Installation, implementation, maintenance, and quality control of assigned installation projects.
• Lead by example, holding yourself to higher standards while supporting company initiatives.
• Lead and execute assigned IT projects from conception to completion. Including but not limited to:
• Verify work performed meets company standards/principles, including proper testing and client tutorials
• Create and maintain all project-related documentation following Techmenity company guidelines.
• Provide attentive and proactive installation, support, feedback, and accountability to projects assigned by the IT & MSP Manager.
• Contribute to a dynamic and creative work environment where employees are trusted to communicate openly, perform at their highest level, make valuable contributions to the team, and meet rigorous expectations.
• Create and maintain meticulous project-related documentation, including client systems and job details.
• Provide project updates and progress reports regularly.

Knowledge, Skills, And Experience

• Thrive in problem-solving and creative solutions.
• Easy adaptability to a wide range of clients and job sites.
• Self-management with a process-oriented mindset
• Enjoy teamwork, collaboration, and independent project work.
• Friendly and precise communication skills, both written and verbal.
• Successful experience in managing up, down, and across.

Preferred Technical Skill Level

• Experience with VoIP and hardware. (Yealink,Poly, etc…)
• Experience analyzing and managing Endpoint Detection and Response
• Exposure to Virtual Environments (Virtualbox, VMware)
• Demonstrated experience with network terminations, punch downs, and cable toning and testing
• 1+ years using an Identity and Access Management (IAM) such as Okta, Ping, OneLogin.
• Experience managing company SSL Certificates, domain names and DNS records.
• 1+ years Google Admin/Micrsoft Admin Platform
• 1+ years Azure Active Directory and/or Active Directory Domain Services
• Experience with device Management with Microsoft Intune/EndPoint Manager
• 2+ years experience with network terminations, punch downs, and cable toning and testing
• Experience managing Lastpass or other password managers
• 1+ years working with Box, SharePoint, Lucid chart, Dropbox or another Document Management System
• 3+ years experience repairing/troubleshooting/diagnosing equipment such as: printers, phones, computers, networking equipment, and other common home and office equipment.
• Experience configuring and maintaining VPN’s (site to site, client)
• 1+ Years experience with Routers, Switches and Access Points