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Cx Improvement Analyst Jobs in Texas

Community Manager, Cx & Technology
By Rivian At , Irvine, 92618
10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.
Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.
Superior verbal and written communication skills and networking abilities.
Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.
Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.
Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.
Cx Engagement Contractor (Remote)
By KFC At Plano, TX, United States
Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives
Experience in large scale project management from inception to launch with external partners
Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens
Define guest recovery program globally and manage implementation with BUs/ Franchisees
Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets
5+ years of experience in CX or related field
Director, Member Services (Cx)
By Employer Direct Healthcare At Dallas, TX, United States
Five Years of Customer Operations Management experience REQUIRED.
Drive accountability and understanding via metrics management on critical KPIS
Monitor and report project updates to senior management
Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed
Proven experience building, inspiring and scaling Customer Service teams
Strong written and verbal communication skills

Are you looking for an exciting opportunity to use your analytical skills to help improve customer experiences? We are looking for a CX Improvement Analyst to join our team and help drive customer satisfaction and loyalty. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer experiences. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience.

Detailed Job Description:

The Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They will work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience. The Cx Improvement Analyst will be responsible for collecting and analyzing customer feedback, conducting customer surveys, and analyzing customer data to identify trends and opportunities for improvement. They will also be responsible for developing and implementing customer experience improvement plans and strategies.

What is Cx Improvement Analyst Job Skills Required?

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of customer experience management and improvement processes
• Proficiency in customer service software and data analysis tools
• Knowledge of customer service best practices

What is Cx Improvement Analyst Job Qualifications?

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Knowledge of customer service best practices
• Proficiency in customer service software and data analysis tools

What is Cx Improvement Analyst Job Knowledge?

• Knowledge of customer experience management and improvement processes
• Knowledge of customer service best practices
• Knowledge of customer service software and data analysis tools
• Knowledge of customer service metrics and analytics

What is Cx Improvement Analyst Job Experience?

• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Experience in customer feedback analysis and customer surveys

What is Cx Improvement Analyst Job Responsibilities?

• Collect and analyze customer feedback and customer data to identify trends and opportunities for improvement
• Develop and implement customer experience improvement plans and strategies
• Monitor customer service metrics and analytics to identify areas of improvement
• Work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement
• Develop customer surveys and analyze survey results to identify customer needs and preferences
• Provide insights and recommendations to improve customer satisfaction and loyalty