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Cx Improvement Analyst Jobs in Arkansas

Sr Sales Director - Banking (Cx)
By ProEdge Services At United States
Educational / Vocational / Previous Experience Recommendations:
Bachelor’s degree or equivalent experience is required.
5 years of business growth experience
Excellent verbal, written, and executive presentation skills.
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle, presenting and discussing solutions.
Strong customer, quality, and results orientation.
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Cx Operations Manager Jobs
By EarnIn At United States
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.
Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.
Launch and manage programs and projects based on operational areas of needs and challenges
Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)
Bachelor’s degree or equivalent experience.
Cx Analyst - Central Operations
By HubSpot At United States
Look across various experience health signals to uncover issues or opportunities to improve our customers’ experience
Influence leadership to prioritize initiatives to improve the customer experience
Segment the user population according to usage patterns and tie to survey data to identify opportunities to improve their experience
2+ years of professional experience with a heavy quantitative, analytical focus
Practical experience in a business environment influencing decision-making with data
Experience working with large datasets; particularly data mining, manipulation, and exploration
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Cx Emerging Market Lead
By Pfizer At United States
Process-oriented. Skilled at implementing and building CX/Omnichannel management processes from scratch to enable speed, scale, and impact.
Strong verbal and written communication skills, with the ability to present analysis/insights to senior management.
Complex project/program management experience, ideally involving CX and omnichannel capability work and vendor management
Partner with CX&E Capabilities and CX Global Omnichannel Solutions Lead to support marketing and medical's Omnichannel strategy and design process.
10+ years for Director 8+ years in Customer Experience or Omnichannel strategy, preferably in the pharmaceutical or healthcare industry
Strong leadership skills with the ability to motivate people and teams and drive accountability
Cx Field Marketing Manager
By Zoom At United States
Foster close collaboration and communication with the sales team to ensure alignment on lead qualification, handoff processes, and feedback loops
Manage vendor relationships, onboarding, administrative tasks, day-to-day communications, and traffic
8 or more years of field marketing experience, supporting sales, building campaigns within B2B (preferably with Customer Experience)
Experience with planning and execution of regional events, digital campaigns, webinars, content syndication, and other third-party sponsorships
Strong communication and collaboration skills with the ability to work effectively with cross-functional teams
Outstanding written, communication, and presentation skills
Channel Cx Specialist Jobs
By Zoom At United States
Business forecasting, pipeline development and partner account management skills experience
Customer Relationship Management (CRM) tool experience
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
Closing experience with a history of meeting sales quotas
Effective communication skills with internal and external partners of all levels
Cx Strategic Advisor Jobs
By Walker Information At United States
• Experience with customer feedback platforms (experience with Qualtrics preferred)
• Digital Customer Experience (Digital CX) or User Experience (UX) familiarity preferred
• Skilled facilitating 1-on-1 executive interviews, small group discussions and workshops
• Effective written and verbal communication skills, including strong presence with C-Suite
• Skilled at building long-term, partnering, client relationships with by understanding needs
• Review and synthesize client-provided strategic business documentation
Sr. Customer Experience (Cx) Content And Communications Analyst
By hims & hers At United States
5+ years experience in and/or supporting customer-facing teams, preferably in Customer Service, Knowledge Management, Enablement or similar
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Facilitate regular review of internal CX content (including macros, knowledge base resources, etc) for accuracy and update when necessary
Scope and own communication & content deliverables related to all changes impacting front-line teams, with support from CX Project Manager
Use knowledge of learning styles to help deliver a variety of content types to ensure effective messaging
2+ year experience managing multiple mid-to-large size projects concurrently
Product Manager - Payments And Cx
By GOAT Group At United States
5+ years of product management experience
Define roadmap, requirements and priorities, working closely with business partners and engineering leaders
Define detailed product requirements and user stories
Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience
Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery
Experience managing software products, payment integrations
Cx Senior Analyst, Telemedicine & Pharmacy
By hims & hers At United States
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Work with CX project manager to ensure the smooth launch of all telemed/pharmacy operations changes impacting the patient and agent experiences
Manage communication with the pharmacy operations and the telemedicine team and represent the CX org in meetings and across slack
Manage updates/changes to EMR tool and ensure effective communication to all impacted teams
Iterate on and manage escalations processes and reporting
Manage complex customer pharmacy operations and telemed related escalations through to completion
Head Of Collaboration And Cx
By Orange Business At United States
Requirement for strong business management skills and experience.
Experience in partner management and partner business development
Management and people development of the Collaboration and CX team including sales experts and solution experts.
Proven experienced Business Unit Manager
Excellent communicator at management decision making level
Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of offers with focus on the Digital Workplace SVP.
Cx/Journey Analyst Jobs
By Synergis At United States
Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs
Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences
Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences
Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization
Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)
Experience with Voice of the Customer and NPS programs preferred
Global Cx Training & Development Manager
By Juul Labs At United States
Manage the customer support knowledge base, updating all agent guidance to reflect current product offerings, customer experience, and processes & procedures
Support Learning Management System (LMS) material deployment and reporting to ensure Juul CS complies with the completion requirements
Proficient in Google/MS Suite and Learning Management Systems (LMS)
Manage a team of Training Leads distributed in our BPO locations
Work closely with various stakeholders across the support teams (internal and external) and have a full understanding of their training requirements
Partner with subject matter experts (SME's) to ensure learning content, experiences, and materials reflect the audience's learning needs

Are you looking for an exciting opportunity to use your analytical skills to help improve customer experiences? We are looking for a CX Improvement Analyst to join our team and help drive customer satisfaction and loyalty. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer experiences. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience.

Detailed Job Description:

The Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They will work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience. The Cx Improvement Analyst will be responsible for collecting and analyzing customer feedback, conducting customer surveys, and analyzing customer data to identify trends and opportunities for improvement. They will also be responsible for developing and implementing customer experience improvement plans and strategies.

What is Cx Improvement Analyst Job Skills Required?

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of customer experience management and improvement processes
• Proficiency in customer service software and data analysis tools
• Knowledge of customer service best practices

What is Cx Improvement Analyst Job Qualifications?

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Knowledge of customer service best practices
• Proficiency in customer service software and data analysis tools

What is Cx Improvement Analyst Job Knowledge?

• Knowledge of customer experience management and improvement processes
• Knowledge of customer service best practices
• Knowledge of customer service software and data analysis tools
• Knowledge of customer service metrics and analytics

What is Cx Improvement Analyst Job Experience?

• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Experience in customer feedback analysis and customer surveys

What is Cx Improvement Analyst Job Responsibilities?

• Collect and analyze customer feedback and customer data to identify trends and opportunities for improvement
• Develop and implement customer experience improvement plans and strategies
• Monitor customer service metrics and analytics to identify areas of improvement
• Work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement
• Develop customer surveys and analyze survey results to identify customer needs and preferences
• Provide insights and recommendations to improve customer satisfaction and loyalty