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Cx Improvement Analyst Jobs

Cre Account Executive (Energy Cx)
By Bisnow At Chicago, IL, United States
4+ years in sales (base salary will depend on experience)
2.5+ years experience building relationships with CRE owners/operators
Excellent communication, interpersonal, and organizational skills
Uncapped commission with a competitive salary
Entrepreneurial culture + great team-oriented environment
Previous successful producers from JLL & CBRE
Sr. Customer Experience (Cx) Content And Communications Analyst
By hims & hers At United States
5+ years experience in and/or supporting customer-facing teams, preferably in Customer Service, Knowledge Management, Enablement or similar
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Facilitate regular review of internal CX content (including macros, knowledge base resources, etc) for accuracy and update when necessary
Scope and own communication & content deliverables related to all changes impacting front-line teams, with support from CX Project Manager
Use knowledge of learning styles to help deliver a variety of content types to ensure effective messaging
2+ year experience managing multiple mid-to-large size projects concurrently
Product Manager - Payments And Cx
By GOAT Group At United States
5+ years of product management experience
Define roadmap, requirements and priorities, working closely with business partners and engineering leaders
Define detailed product requirements and user stories
Design and deliver solutions and tools for customers and internal teams with an emphasis on user experience
Create, manage, and execute on roadmaps, consistently evaluating opportunities for improvement, growth, and delivery
Experience managing software products, payment integrations
Cx Senior Analyst, Telemedicine & Pharmacy
By hims & hers At United States
Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
Work with CX project manager to ensure the smooth launch of all telemed/pharmacy operations changes impacting the patient and agent experiences
Manage communication with the pharmacy operations and the telemedicine team and represent the CX org in meetings and across slack
Manage updates/changes to EMR tool and ensure effective communication to all impacted teams
Iterate on and manage escalations processes and reporting
Manage complex customer pharmacy operations and telemed related escalations through to completion
Workforce Analyst (Cx) Jobs
By Podium At Boston, MA, United States
2+ years of experience in workforce management, operations, or analytics role, preferably in a contact center environment
Project management skills with ability to meet deadlines, prioritize, and work successfully in a fast paced environment
Collaborate with management to develop staffing plans and schedules that align with business needs and customer demand
Ensure accurate and timely reporting of metrics to management and other stakeholders
Additional benefits for fully remote employees
Excellent analytical and problem-solving skills
Cx Engagement Contractor (Remote)
By KFC At Plano, TX, United States
Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives
Experience in large scale project management from inception to launch with external partners
Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens
Define guest recovery program globally and manage implementation with BUs/ Franchisees
Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets
5+ years of experience in CX or related field
Director, Member Services (Cx)
By Employer Direct Healthcare At Dallas, TX, United States
Five Years of Customer Operations Management experience REQUIRED.
Drive accountability and understanding via metrics management on critical KPIS
Monitor and report project updates to senior management
Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed
Proven experience building, inspiring and scaling Customer Service teams
Strong written and verbal communication skills
Customer Experience (Cx) Engineer
By GXM Consulting LLC At , Remote $120,000 - $134,000 a year
Experience developing and facilitating design strategy sessions for requirements gathering, data collection, interpreting results, and gaining insights and recommendations
Develop standards and best practices for project teams to foster user experience design and agile delivery
Analyze customer data, feedback, and metrics to derive insights, identify trends, and make data-driven recommendations for enhancing customer experiences
Provide guidance, mentorship, and knowledge sharing to junior CX engineers, fostering a collaborative and high-performance work environment
Experience implementing modern user-centered and human-centered design strategies, practices, and methodologies
Experience with customer journey mapping and persona development
Cx Operations Coordinator Jobs
By Money20/20 At New York, NY, United States
Attend weekly/daily Sales meetings with CX Operations Manager to share important updates and answer booking and plan your trip related questions.
To support elevating the online customer experience. This could include contributing to customer comms and dedicated web pages for FAQs.
Ideally someone with experience in a customer facing or administrative support role.
Excellent oral and written communication skills, including proofreading; a great communicator – with colleagues and customers alike.
Employee assistance programme, Vision benefits, Volunteering and Commuters benefits
Organize and pre-print passes, and coordinate passes being collected onsite.
Manager, Cx Recruiting
By Vivint Solar At , Lehi, 84043, Ut
Demonstration of time management, decision making, organization, & problem-solving skills.
Experienced manager with a track record of developing and coaching others.
Understanding and experience with HRIS software with preferred knowledge of Workday.
Create innovative sourcing strategies and ensure a high-touch candidate experience.
5+ years of experience in Talent Acquisition, Recruiting, or Human Resources, including incidents in a fast-growing environment .
Excellent communication skills (Verbal, Written, & Presentation) .
Workforce Analyst (Cx) Jobs
By Podium At ,
2+ years of experience in workforce management, operations, or analytics role, preferably in a contact center environment
Project management skills with ability to meet deadlines, prioritize, and work successfully in a fast paced environment
Collaborate with management to develop staffing plans and schedules that align with business needs and customer demand
Ensure accurate and timely reporting of metrics to management and other stakeholders
Additional benefits for fully remote employees
Excellent analytical and problem-solving skills
Cx Specialist Jobs
By WAYB At Wilmington, DE, United States
Manage daily customer tickets efficiently and effectively by prioritizing time-sensitive requests and escalating concerns to the CX manager as needed
Manage local packing and shipping of product add-ons via USPS
Support CX Manager on executing process and systems optimizations
You have high EQ, with the ability to communicate effectively & elevate the customer experience
You have excellent written communication and grammar skills
You have strong diplomatic skills, able to calmly defuse tense situations and stay on-message
Head Of Collaboration And Cx
By Orange Business At United States
Requirement for strong business management skills and experience.
Experience in partner management and partner business development
Management and people development of the Collaboration and CX team including sales experts and solution experts.
Proven experienced Business Unit Manager
Excellent communicator at management decision making level
Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of offers with focus on the Digital Workplace SVP.
Cx/Journey Analyst Jobs
By Synergis At United States
Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs
Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences
Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences
Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization
Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)
Experience with Voice of the Customer and NPS programs preferred
Global Cx Training & Development Manager
By Juul Labs At United States
Manage the customer support knowledge base, updating all agent guidance to reflect current product offerings, customer experience, and processes & procedures
Support Learning Management System (LMS) material deployment and reporting to ensure Juul CS complies with the completion requirements
Proficient in Google/MS Suite and Learning Management Systems (LMS)
Manage a team of Training Leads distributed in our BPO locations
Work closely with various stakeholders across the support teams (internal and external) and have a full understanding of their training requirements
Partner with subject matter experts (SME's) to ensure learning content, experiences, and materials reflect the audience's learning needs
Manager, Cx Insights Jobs
By Comcast At , Philadelphia, 19103, Pa
Collaborate with Manager of EX Insights (Employee Insights) to generate a complete understanding of the Comcast Experience.
Manage external vendors through all phases of research projects.
Other duties and responsibilities as assigned.
5+ years of relevant work experience (quantitativeand qualitative research experience, strategy, application of human centered design tools and processes)
Strong analytical, strategic thinking and problem-solving skills
Experiencecollaborating with diverse stakeholder teams- capability to prioritize among multiple parts of the business and projects
Continuous Improvement Manager, Quality Assurance, Cx
By Sonos, Inc At , , Ca $114,000 a year
Proficient knowledge of Operational Excellence, Continuous Improvement and Change Management
Effective communication skills, including training / facilitation / presentation skills; must work effectively with all levels of management and team members
Effectively communicate ideas and opinions to other members of management
Experience in designing or implementing a framework of continuous improvement
Bachelor’s degree (Advanced degree preferred) with 5+ years of proven CI analytical experience
Lean Six Sigma black belt- green belt and/or significant Quality methodologies training and experience
Partner Cx Specialist (Fintech)
By Coastal Community Bank At , Remote $23.57 - $33.00 an hour
Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
Serve as a Partner advocate to CCBX Management
When and where appropriate, make recommendations to the CCBX Head of Special Projects and CCBX management
Ability to effectively present information and respond to questions from management, affected departments, and our Strategic Partners
Knowledge and understanding of FinTech with a strong technical background
Excellent written and verbal communication skills

Are you looking for an exciting opportunity to use your analytical skills to help improve customer experiences? We are looking for a CX Improvement Analyst to join our team and help drive customer satisfaction and loyalty. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to improve customer experiences. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience.

Detailed Job Description:

The Cx Improvement Analyst is responsible for analyzing customer experience data and providing insights to improve customer satisfaction and loyalty. They will work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement and develop strategies to improve customer experience. The Cx Improvement Analyst will be responsible for collecting and analyzing customer feedback, conducting customer surveys, and analyzing customer data to identify trends and opportunities for improvement. They will also be responsible for developing and implementing customer experience improvement plans and strategies.

What is Cx Improvement Analyst Job Skills Required?

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of customer experience management and improvement processes
• Proficiency in customer service software and data analysis tools
• Knowledge of customer service best practices

What is Cx Improvement Analyst Job Qualifications?

• Bachelor's degree in Business, Marketing, or related field
• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Knowledge of customer service best practices
• Proficiency in customer service software and data analysis tools

What is Cx Improvement Analyst Job Knowledge?

• Knowledge of customer experience management and improvement processes
• Knowledge of customer service best practices
• Knowledge of customer service software and data analysis tools
• Knowledge of customer service metrics and analytics

What is Cx Improvement Analyst Job Experience?

• 3+ years of experience in customer experience management and improvement
• Experience in customer service, product management, or related field
• Experience in customer feedback analysis and customer surveys

What is Cx Improvement Analyst Job Responsibilities?

• Collect and analyze customer feedback and customer data to identify trends and opportunities for improvement
• Develop and implement customer experience improvement plans and strategies
• Monitor customer service metrics and analytics to identify areas of improvement
• Work closely with customer service teams, product teams, and other stakeholders to identify areas of improvement
• Develop customer surveys and analyze survey results to identify customer needs and preferences
• Provide insights and recommendations to improve customer satisfaction and loyalty