Register
Recruit Create CV

Hotel Guest Service Supervisor Jobs

Hotel Guest Service Agent
By CUSA, LLC At Jeff, MO, United States
Good time management and organizational skills.
Coordinating with housekeeping and staff management.
1+ years of customer service experience.
Patience and good listening skills.
Greeting guests upon arrival and making them feel welcomed.
Providing front desk services to guests.
Hotel Guest Service Supervisor - Front Desk Lead
By Brandt Hospitality Group At Thornton, CO, United States
Strong customer service skills and the ability to manage difficult guest and team member situations.
Strong oral and written communication skills. Knowledge of Opera, Microsoft Office, Word and Excel a plus.
Takes on projects as assigned by the Front Office Manager and completes them by due date.
Provides input to the Front Office Manager on staff meeting topics; assists with leading the meetings.
Performs functions of the Front Office Manager in their absence.
Previous guest service experience required.
Hotel Guest Service Representative
By Acenda Integrated Health At Glassboro, NJ, United States
Medical, dental, and vision offered after qualification period
Competitive performance bonuses – potential for up to $650 monthly
Employee discounts at Marriott Hotels worldwide
Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
Vacation time accrued based on hours worked
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Full Time Hotel Guest Service Representative
By Artisan Field, Inc. At Jacksonville, FL, United States
Performs check in and check out of guests.
Answers hotel phone and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Boutique Hotel Guest Service Representative
By Days Inn Inner Harbor At Baltimore, MD, United States
Perform other duties as requested by management
Greet guest and offer to assist with their needs
Previous customer service experience required
Knowledge of PMS systems preferred.
Register and assign guests to hotel rooms
Establish method of payment and verify credit
Guest Service Supervisor Jobs
By Auberge Resorts Collection At Fort Worth, TX, United States
Other job duties as required by Guest Services Manager, Hotel Manager & General Manager
Acts as Manager on duty, and supports Guest Service Manager during midday and evening hours
Possesses strong communication skills, both written and verbal
Must possess solid decision-making skills
Must be able to communicate clearly and professionally with guests, coworkers, and managers
Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures
Full Time Hotel Guest Service Representative
By Artisan Field, Inc. At Orange Park, FL, United States
Performs check in and check out of guests.
Answers hotel phone and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Operations Supervisor - Hotel
By Lafrance Hospitality At Lowell, MA, United States
Manage the housekeeping/laundry department as well as some housekeeping responsibilities as needed.
Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
Prior brand hotel experience preferred
Must have 1-3 years hotel Front Desk experience
Full Time Benefits : Health & Dental Ins.,PTO & 401K Matching
Operate both the Front Desk and Property Bistro
Lead Guest Service Supervisor
By Golden Acorn Casino | Travel Center At Campo, CA, United States
Assists Cage Employees in understanding the complexities of responsibilities of the department.
Implements departmental procedures which enable the Cage to function more effectively.
Maintains adequate staffing levels in the Cage, assisting with interviewing, selecting, training, scheduling, evaluation, promoting, disciplining and terminating Employees, as needed.
Ensures the integrity of all financial data produced by Employees under his/her span of control.
Follows established standards and goals, and regularly evaluates cage activities.
Maintains system of checks and balances.
Operations Supervisor - Hotel
By Lafrance Hospitality At Littleton Common, MA, United States
Manage the housekeeping/laundry department as well as some housekeeping responsibilities as needed.
Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
Prior brand hotel experience preferred
Minimum 1-3 years hotel Front Desk experience
Full Time Benefits : Health & Dental Ins.,PTO & 401K Matching
Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
Guest Hotel Customer Service Specialist - Remote - Us
By Princess Cruises At Santa Clarita, CA, United States
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Hotel Fulfillment Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in travel management,hotel or analysis work
Proven track record in operational responsibilities
Experience with engaging with hotels or travel operators in multiple global locations
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Supervisor-Hotel Operations Jobs
By Marriott International, Inc At , Sunny Isles Beach, 33160, Fl

Número de Empleo 23096132 Categoría de Empleo Rooms & Guest Services Operations Ubicación Residence Inn Miami Sunny Isles Beach, 17700 Collins Avenue, Sunny Isles Beach, Florida, United States ...

Hotel Zeppelin - Guest Service Agent/Night Audit Relief
By Sage Hospitality At , San Francisco, 94102, Ca $29 - $30 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Must be fluent in oral and written English.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Kennedy School Hotel Guest Services / Security
By McMenamins At , Portland, 97211, Or
Obtain and maintain current DPSST certification
Excellent customer service & communication skills
Flexible schedule including swing shift, graveyard, weekends, holidays and special events required
Provide excellent customer service & provide a secure environment
Communicate clearly and professionally with employees and customers
Interact well with employees and customers and maintain a positive attitude
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line Inc At , Santa Clarita, 91355, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Hotel Customer Service Specialist - Remote - Us
By Holland America Line At , Santa Clarita, Ca
Business Administration or Hospitality management experience preferred
Minimum 3-5 years of experience in customer service, hotel or analysis work
Proven track record in operational responsibilities
Experience with direct customer service in the travel industry or for high-value luxury brands
Tuition & Professional Certification Reimbursement
Please note that this position can be 100% fully remote, US only
Guest Ambassador - Hotel Landing
By Sage Hospitality Group At Wayzata, MN, United States
Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Associates should take initiative to offer assistance or answer questions throughout the hotel.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Meet and greet all guests in all forms of transportation arriving at the hotel.
Guest Service Agent/Night Audit Relief - Hotel Zetta
By Sage Hospitality At , San Francisco, 94103, Ca $28 - $29 an hour
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Guest Service Manager (Hotel)
By MotorCity Casino At , Detroit, 48201, Mi

Join the best game in town!

Are you looking for an exciting opportunity to lead a team of dedicated professionals in providing exceptional service to hotel guests? We are seeking a motivated and experienced Hotel Guest Service Supervisor to join our team! As a Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive the highest level of service. You will also be responsible for training and developing staff, resolving customer complaints, and maintaining a positive and professional work environment. If you are passionate about providing excellent customer service and have the necessary skills to lead a team, we want to hear from you!

Overview The Hotel Guest Service Supervisor is responsible for ensuring that guests receive the highest level of service and satisfaction during their stay. This includes overseeing the front desk staff, providing customer service, and resolving any guest complaints or issues. The Hotel Guest Service Supervisor is also responsible for ensuring that all hotel policies and procedures are followed. Detailed Job Description The Hotel Guest Service Supervisor is responsible for overseeing the front desk staff and providing excellent customer service to all guests. This includes greeting guests upon arrival, answering questions, providing information about the hotel and its services, and resolving any guest complaints or issues. The Hotel Guest Service Supervisor is also responsible for ensuring that all hotel policies and procedures are followed, such as check-in and check-out times, room rates, and housekeeping services. The Hotel Guest Service Supervisor is also responsible for training and supervising front desk staff, as well as monitoring their performance. Job Skills Required
• Excellent customer service skills
• Knowledge of hotel policies and procedures
• Ability to resolve customer complaints and issues
• Ability to train and supervise front desk staff
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service or hospitality role
• Previous supervisory experience
Job Knowledge
• Knowledge of hotel policies and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Experience
• Previous experience in a customer service or hospitality role
• Previous supervisory experience
Job Responsibilities
• Greet guests upon arrival and provide information about the hotel and its services
• Answer questions and resolve any customer complaints or issues
• Ensure that all hotel policies and procedures are followed
• Train and supervise front desk staff
• Monitor staff performance and provide feedback
• Maintain records of guest interactions and transactions