Guest Ambassador - Hotel Landing

The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.

Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career!

Under general supervision, provides bell services, shuttle transportation and concierge services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Give general directions and information.
• Drive vehicles in a safe and efficient manner.
• Give proper directions to registration area for check-in.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Clean and maintain bell carts, front entrance of the hotel, including vacuuming indoor/outdoor carpets. Reporting any maintenance issues to the Engineering department.
• Service each guest comment/complaint according to procedure -escort and service VIP guest
• Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Keep hotel vehicles well maintained and cleaned.
• Open vehicle doors to assist guests.
• Associates should take responsibility to formally or informally learn about other departments within the hotel.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Associates should take initiative to offer assistance or answer questions throughout the hotel.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Use guest name whenever possible in all interactions.
• Escorts guests and luggage into the lobby for registration.
• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Report to work with a clean pressed uniform, including appropriate socks, well maintained shoes and nametag should be worn at all times

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to see objects and people up close and at a distance.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

The Perks

• Convenient Location
• Sage Hotel & Restaurant Discounts across the US
• Medical, Vision, Dental Insurance, 401k
• Paid vacation, sick and holiday pay
• Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.