Hotel Guest Service Supervisor Jobs in United States , Employment

Are you looking for an exciting opportunity to lead a team of dedicated professionals in providing exceptional service to hotel guests? We are seeking a motivated and experienced Hotel Guest Service Supervisor to join our team! As a Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive the highest level of service. You will also be responsible for training and developing staff, resolving customer complaints, and maintaining a positive and professional work environment. If you are passionate about providing excellent customer service and have the necessary skills to lead a team, we want to hear from you!

Overview The Hotel Guest Service Supervisor is responsible for ensuring that guests receive the highest level of service and satisfaction during their stay. This includes overseeing the front desk staff, providing customer service, and resolving any guest complaints or issues. The Hotel Guest Service Supervisor is also responsible for ensuring that all hotel policies and procedures are followed. Detailed Job Description The Hotel Guest Service Supervisor is responsible for overseeing the front desk staff and providing excellent customer service to all guests. This includes greeting guests upon arrival, answering questions, providing information about the hotel and its services, and resolving any guest complaints or issues. The Hotel Guest Service Supervisor is also responsible for ensuring that all hotel policies and procedures are followed, such as check-in and check-out times, room rates, and housekeeping services. The Hotel Guest Service Supervisor is also responsible for training and supervising front desk staff, as well as monitoring their performance. Job Skills Required

• Excellent customer service skills

• Knowledge of hotel policies and procedures

• Ability to resolve customer complaints and issues

• Ability to train and supervise front desk staff

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks

• Knowledge of computer systems and software

Job Qualifications

• High school diploma or equivalent

• Previous experience in a customer service or hospitality role

• Previous supervisory experience

Job Knowledge

• Knowledge of hotel policies and procedures

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Experience

• Previous experience in a customer service or hospitality role

• Previous supervisory experience

Job Responsibilities

• Greet guests upon arrival and provide information about the hotel and its services

• Answer questions and resolve any customer complaints or issues

• Ensure that all hotel policies and procedures are followed

• Train and supervise front desk staff

• Monitor staff performance and provide feedback

• Maintain records of guest interactions and transactions