Guest Service Agent/Night Audit Relief - Hotel Zetta

Why us?

Hotel Zetta is seeking a Guest Service Agent to join our team in serving guests with creativity and passion!

Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Front Desk Agent ($28/hr):

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling, and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Night Audit Relief ($29/hr):

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Run night audit final after insuring all revenues are in balance nightly.
• Balance and close all bank ticket codes, daily.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Must be able to read written communiques and monochrome computer screen.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE

Benefits

• Health savings and flexible spending accounts
• Tuition Reimbursement
• Employee Assistance Program
• Medical, dental, & vision insurance
• Great discounts on Hotels, Restaurants, and much more.
• Basic Life and AD&D insurance
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching

ID: 2023-17704

Position Type: Regular Full-Time

Property : Hotel Zetta

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $28.00/Hr.

Max: USD $29.00/Hr.

Tipped Position: No

Address : 55 5th Street

City : San Francisco

State : California

EOE Protected Veterans/Disability