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Guest Service Manager (Hotel)

Company

MotorCity Casino

Address , Detroit, 48201, Mi
Employment type FULL_TIME
Salary
Expires 2023-06-24
Posted at 11 months ago
Job Description

Join the best game in town!

You already know that MotorCity Casino Hotel is a great place to play. Now you can join the team that makes this a great place to work, too.

As Guest Service Manager, you'll manage the general day-to-day functions and operations of reservations, telephone and guest service agents. You'll also play a part in contributing to the revenue growth of the hotel, and in ensuring guest satisfaction by providing efficient, professional, and friendly service according to hotel standards and policies.

What We Offer

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and you’re paid weekly. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement.

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.


Bachelor's Degree or equivalent experience - Four years previous hotel reservations and guest service experience in a high end establishment. - Must have a strong knowledge of PC operation. - Must be extremely adept communicator and fluent in oral and written English. - Ability to work well in a team environment. - Ability to assimilate information, data etc. from various sources. - Must have passion and desire to meet and exceed exceptionally high standards and be efficient in handling problems in workplace, including anticipating, preventing, identifying and solving challenges as necessary. - Be effective at listening to, understanding and clarifying concerns and issues raised by co-workers / associates / guests. - Attention to detail and high degree of self motivation and initiative.