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Tier 1 Help Desk Technician

Company

Helena Public Schools
Address , Helena, 59601
Employment type
Salary $22.39 - $25.44 an hour
Expires 2023-12-07
Posted at 8 months ago
Job Description
  • Or an equivalent combination of education training, and experience as determined by the District. (Specific knowledge of the particular software or systems supported may be required)
  • Excellent telephone and people skills.
  • Keep buildings apprised of scheduled or emergency repairs that will require network services to be down for given periods.
  • Have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via electronic communication.
  • Ability to prioritize and organize work.
  • Computer and trouble shooting skills in the Mac environment.
  • Assist the Technology Director with procurement and inventory record-keeping.
  • Experience and knowledge of Microsoft Office 365 (Teams, Word; Excel; Access; Outlook, Edge, PowerPoint).
  • Jim Daanen Safety and Security Developer
  • Computer and trouble shooting skills in the PC, Web, and Mac environments.
  • Knowledge of Mac OS, Apple Volume Purchasing, and Casper Management
  • Assist with network documentation, security (virus protection and [authentication] programs).
  • Demonstrated knowledge of Windows 10, Mac OS and Chrome OS.
  • Two years’ related experience.
  • Uriah Yager Help Desk Technician
  • Associates Degree (A.A.) or equivalent from a two-year college or technical school.
  • Generate work orders for repairs that cannot be made immediately or will dispatch a technician for critical issues.
  • Ability to manage multiple tasks and projects.
  • Demonstrated technical experience assisting users and troubleshooting
  • Assist with the monitoring of the network as it relates to traffic analysis, reports regarding staff utilization, and to receive alarm notices when the data/voice networks are experiencing problems.
  • Experience with PowerSchool, Projectors, Audio/visual systems
  • Working knowledge of web page design and support.