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Help Desk Tier 1 Technician Jobs

Help Desk Analyst Tier 1
By The So Company At Brooklyn, NY, United States
Remote work, especially work with distributed teams. Experience with agile teams or knowledge of Zen hub, GitHub for support tickets
Manage your own time and deadlines in a remote, project-based environment while working both independently and on distributed teams
Good communication skills in a remote remote working environment
Maintains a strong working knowledge of all internal and external systems and software
Tech support background (1 to 2 years), familiarity researching through GitHub and Confluence documents. Required qualifications:
Ability to manage multiple communication channels
It Help Desk Tier 1
By Leppo, Inc. At Kent, OH, United States
Excellent organizational and time management skills
Project Management experience a plus
Management of GPS system and in-house systems.
Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management, etc.
Provide remote and onsite help desk and other related support while demonstrating excellent customer service skills.
Actively seeks work and communicates availability to management.
Tier 1 Help Desk Support (Secret Clearance Required)
By Constellation West At Harrison Township, MI, United States

The Help Desk Analyst will provide specialized 24/7 operational help desk support to PRMS/PRMM users worldwide. This support shall include technical expertise and assistance on questions/issues ...

Assoc Analyst, Clinical Informatics- Level 1 Help Desk
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level
Assists in the hardware and software support of clinical, practice management and operational workflows.
Minimum 2 years of experience
Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Experience diagnosing hardware and software issues
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.
Help Desk Support Specialist - Tier 1 - Remote
By Agile5 Technologies, Inc. At Fairmont, WV, United States
Help Desk Support Specialist Job Duties
Collaborate with multiple Level I, II, and III help desk support specialists/engineers to coordinate resolution of issues
Use help desk tools such as Salesforce, Jira, and Confluence to document all interaction to include resolution/disposition of help desk tickets
Provide functional area subject matter expertise to end users on the use of systems
Document and submit trouble tickets and recommend change requests for recurring issues
Coordinate changes with engineering and development support teams and document using the approved change request process
Help Desk- Tier 1/11 Jobs
By Motion Recruitment Partners LLC At California, United States
Strong knowledge and experience in setting up and supporting new hire desks and account creation.
Assist with inventory management, tracking and ordering equipment and supplies as needed.
Previous experience in a similar Level 1 Helpdesk Technician or technical support role.
Solid troubleshooting skills for both software and hardware issues on Mac and Windows platforms.
Excellent customer service and communication skills, both verbal and written.
2+ years of related IT support experience in a mixed Mac and Linux environments
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications
Tier 1 Service Desk Jobs
By Kolter Solutions At Orlando, FL, United States
The service desk technician is responsible for receiving and documenting initial incident and request management reports.
Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
Vocational certifications or AS degree in computer science or related technical field preferred.
Must have at least two years of experience working on a Help Desk / Service Desk
Basic knowledge of Active Directory is required.
Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
Help Desk (Tier 2) Jobs
By Apt At United States
Remotely troubleshoot switch configuration issues
Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
Network and Wireless troubleshooting experience
2+ years of customer service experience
3+ years of technical support experience
Strong written and oral communication skills
Tier 1 System Support Technician (Help Desk)
By Tekmanagement At , Medford, Or $18 - $25 an hour
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Basic remote access solution implementation and support: VPN, Terminal Services, and VNC
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Typing skills to ensure quick and accurate entry of service request details
1 year minimum Help Desk experience
Help Desk Technician Tier 1
By Motion Recruitment At Boston, MA, United States

ConnectWise Automate RMM or other RMM (Remote Monitoring and Management)

1+ years of IT Support experience or equivalent college coursework/internships

Tier 1 Help Desk Analyst
By Prime Source Technologies, LLC At , , Md

Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Demonstrates ability to work independently or under general direction.

Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills
Help Desk Analyst (Level 1)
By Powersolv, Inc. At United States
Develop and maintain Knowledge Articles
Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus.
Answer, validate and triage incoming phone-in Incidents and Requests from Internal employees.
Process, validate and triage email submitted Incidents and Request from Internal employees.
Review and validate ticket information on self-service ticket submissions routed to the Help Desk
Route and escalate tickets to appropriate support teams.
Help Desk Technician (Tier 1)
By SOLERITY At , Remote
Provide surge user support capacity for the FEMA GO Grants Management System.
Provide guidance when requested to the development team to optimize the user experience.
Previous experience working with Web Applications
Troubleshoot, and resolve FEMA GO production support issues.
Triage issues and forward notification if system is not functioning.
Interact with other FEMA helpdesks.
Ncis Help Desk Tier Ii - 24/7 Support
By General Dynamics Information Technology At , Quantico, Va
Alerts management to recurring problems and patterns of problems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
2+ years of IT support experience; shift work experience desired
Experience supporting software and hardware tickets
Excellent customizable health benefits (Medical, Dental and Vision)
Tier 1 Help Desk Technician
By Veterans Enterprise Technology Solutions At , Germantown, Md
Update documentation of help desk processes and procedures and create reports for management as needed.
2 years working with Active Directory and account management.
Basic Network fundamentals such as remote access VPN and knowledge of TCP/IP and built-in utilities
Support both local (on-site) and remote workers
2 years of experience supporting IT services and applications.
Excellent organization, communication, analytical and interpersonal skills with the ability to explain technical information in a non-technical manner.
It Service Desk Engineer - Tier 1
By Trinsic Technologies At , Austin, Tx $23 - $27 an hour
IT Service Desk Engineer - Tier 1
Who We Are Looking For:
What You Bring to the Table:
What’s In It for You:
Tier 1 Service Desk Technician
By Reston Consulting Group, Inc. At Washington, DC, United States
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Experience modifying access to shared drives; working with Remote Access and mobile devices
Manage service requests, escalating as appropriate with follow up to resolution
Experience working in a dynamic environment and producing quality work with demanding timelines
Experience with ticketing systems (such as Remedy, Jira, Freshworks, Zendesk, SalesForce, and/or ServiceNow)
Knowledge of networking, Windows 10