Rg Guest Service Representative

Description

RG Guest Service Representative Rocky Gap (Flintstone, MD) Description

Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

• Posts charges to guest accounts and processes payment of accounts.
• Prepares and distributes management reports to hotel administration and the Finance Department.
• Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
• Makes guest reservations in the property’s computer system.
• Receives inbound calls and makes outbound calls as directed.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
• Audits all guest records, verifies credit card approval.
• Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
• Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
• Responds to guests’ requests or inquiries courteously and promptly.

Requirements

High school diploma or general education degree (GED) preferred. Some college education preferred. Previous hotel/motel experience preferred.