Guest Experience Assistant Manager Jobs

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe

Manage front end guest flow to achieve operational success and an excellent shopping experience every time

3 plus years of experience in a guest service role

1 plus years of leadership experience

Working knowledge of Microsoft Office

Our Added Benefits For Joining The Fresh Market Team

Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe

Manage front end guest flow to achieve operational success and an excellent shopping experience every time

3 plus years of experience in a guest service role

1 plus years of leadership experience

Working knowledge of Microsoft Office

Our Added Benefits For Joining The Fresh Market Team

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Knowledge and Skill Competency Requirements:

Lead Performance Management initiatives including mystery shops and reporting key metrics on a quarterly and annual basis.

Manage online Employee Resource Center (ERC) to showcase special terminal offers, events, job openings, and more for employee awareness and participation.

This position is based in-person at the URW Management Office within JFK Terminal 8.

Manage online review and social media content. Utilize monitoring and tracking tools for internal and external reporting.

Previous community involvement or networking experience is preferred.

Manage the daily cash-handling functions of the Guest Experience department

Respond to direct report performance issues in a timely manner following all Academy’s performance management guidelines

Demonstrated knowledge in the area of cash accounting/register operations and computer skills

Manage the capacity of the museum, ensuring safety for all of our guests by accurately reporting entryway data.

Mentor, coach, train and supervise all Guest Experience staff with consistent reinforcement to ensure an excellent guest experience

Be a morale leader for staff; leading all Guest Experience staff morale programs (Employee of the Month, Spot Awards, staff events)

Coordinate the resident move-in experience from application to post-move-in

Manage all the day to day administration and organizational duties and tasks as assigned

Manage multiple tasks simultaneously, detailed, organized and innovative

3 years of related experience in a professional office and/or hospitality environment

Organize on and off-site social events

Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.

•2+ years of previous people management experience (preferred)

•2+ years of experience with customer experience management platforms and customer feedback program management

•Extensive planning and project management experience

•Lead ongoing experience measurement program operations; manage day-to-day activities and assignments of direct reports and vendors

•Knowledge of the travel industry and experience with localization is a plus

•Knowledge of E-Commerce best practices and experience working on travel or retail E-Commerce websites is preferred

Acts in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests.

Perform other tasks or projects as assigned by hotel management and staff.

Strong managerial and supervisory skills.

Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.

Schedules guest relations team, manages labor, and approves vacation time for his or her staff.

Network with other FS hotels National/International to offer assistance with future booking in other properties.

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Refined verbal and written communication skills

Hospitality leadership experience with focus on guest experience preferred

Proficient in basic computer skills

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

Paid Family Bonding Time and Adoption Assistance

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.

Guest Experience Manager- Tenaya Stone Spa

Overseeing all guest and cast member experiences in the spa.

Possess complete knowledge of all spa services and products while educating and training guests and cast members.

A minimum of 1 to 2 years of leadership experience in a spa/hotel environment.

Excellent communication and listening skills.

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe

Manage front end guest flow to achieve operational success and an excellent shopping experience every time

3 plus years of experience in a guest service role

1 plus years of leadership experience

Working knowledge of Microsoft Office

Team Member discount of 30%

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members