Product Manager, Guest Experience

The Team & Role

We are looking for a Product Manager with a specialized focus on guest and consumer experience who will be responsible for setting the direction of and driving strategic initiatives to ensure a cohesive consumer experience across our different software solutions. Your work will be rooted in building features that excite and delight diners as they reserve and book personalized experiences from venues leveraging the SevenRooms platform. You will be joining a 15 person team and reporting directly to our VP of Product.

Guest Experience (or GX for short) is a team that is specifically focused on - you guessed it - the guest experience. This is a consumer and internal user facing team building next generation booking, ordering, and event reservation experiences. Leveraging all the power and customizability of the SevenRooms platform, this fun and ambitious team is looking for a consumer focused, data driven PM looking to innovate in the most visible aspect of our product, owning an entire user experience from end to end.

We’ve built our product team up with the most creative, driven, and passionate entrepreneurs and foodies we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

• Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Product Management: Define business and product requirements; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner of a development team to define, deliver, build and iterate on capabilities.
• Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints that meets and hopefully exceeds partner expectations. Get in front of stakeholders to prioritize and execute on key functionality.
• Customer Research: Research, analyze, and interview customers and users to understand their requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements.

Who You Are

• Experience working with external executive-level partners or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement and creative thinking
• 2+ years of product management experience; 3+ years of B2C or B2B SaaS application experience required
• Experience working in Hospitality and knowledge and excitement for working with restaurant and hotel operators preferred but not required
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins
• Experience shipping successful products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space

What We Offer

• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
• Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
• The salary range for this role is $135,000 - $145,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences and bring more guests back, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, and marketing automation. SevenRooms empowers operators to own, analyze and optimize every step of the guest journey, enabling a more data-driven approach to hospitality.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Bagatelle, Altamarea Group, AELTC (Wimbledon), Giordano’s, D&D London, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2022, 2020)
• Built in Best Places to Work NYC (2022, 2021, 2020)
• Please be aware that our team will ONLY reach out from email addresses ending in @sevenrooms.com (for example, [email protected] or [email protected]) and we will not use text messages for any initial outreach or interest on your application. In addition, SevenRooms will never ask for any financial commitment from an applicant as part of the recruitment process, and the first step of any SevenRooms interview process will be an initial phone or video interview conducted by one of our in-house recruiters. If you suspect any suspicious activity related to your application, please reach out to: [email protected].*
• Inc. 5000 (2022)
• Ragan’s Platinum HR Awards Finalist (2022)
• Built in Best Place to Work NYC - Midsize Companies (2022)
• Forbes Best Startup Employers (2022)
• VentureFizz Unique PTO (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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