Guest Experience Manager Jobs

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.
What is the Corporate Real Estate and Facilities group responsible for?
Corporate Real Estate and Facilities ensures that our owned and leased offices are inviting and engaging to our clients and over nine thousand Franklin Templeton (FT) employees across the globe. We keep day-to-day operations running smoothly and enable collaboration and innovation by supporting on-site services and a dynamic work environment. We build strong internal and external relationships essential to supporting the success of our operations.
What is the Guest Experience Manager responsible for?
The Guest Experience Manager is responsible for coordinating the firm’s various resources supporting client visits and employee use of conference rooms and similar facilities. The person is also responsible for assisting Administrative Assistants of senior executives whose Admin Assistants are assigned to other FT office locations, when their executives host guests on-site in New York.
What are the ongoing responsibilities of a Guest Experience Manager?

• Responsible for developing and updating an internet-accessible “meeting checklist” regularly including documenting how to book a meeting, order refreshments, utilize approved catering vendors, and contact appropriate internal resources when issues arise.
• Responsible for supporting visiting senior executives in navigating office functions efficiently and professionally.
• Indirectly responsible for ensuring that catering is in place pre-meeting, required technology is operational, appropriate stationery and office supplies are readily available, security clearance is seamless, guests are greeted and directed professionally, and post-meeting clean-up is arranged – including removal of abandoned materials, whiteboard notes, etc. Other internal resources (Admins, receptionists, tech support, facilities, events, etc.) will continue to provide these services directly, but this manager will be charged with training and coordinating those resources as necessary, as well as appropriately educating users in need of assistance.
• Responsible for the coordination of client visits on-site which can include working with Admin Assistants of senior leaders based in other locations.
• Responsible for welcoming guests and facilitating support of larger (and Board-type) events and optimizing scheduling resources on site.

What ideal qualifications, skills & experience would help someone to be successful?

• Strong written and verbal communication skills
• 7+ years of experience delivering world class concierge type services to guests and visiting executives, including coordinating resources including administrative assistants, receptionists, tech support, facilities, events staff, vendors, etc.
• Strong organizational and multi-tasking abilities
• Customer service/hospitality orientation
• Familiarity with vendor management
• Ability to interact professionally with executives, their administrative staff and visiting clients
• Ability to make good decisions/problem solve when logistical issues arise or unusual business needs requiring ad hoc solutions
• Excellent knowledge of MS Office (especially Excel and Word)

#MID_SENIOR_LEVEL
Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $79,000 - 92,600.00.
What makes Franklin Templeton unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights Of Our Benefits Include

• Medical, dental and vision insurance
• Employee Stock Investment Program
• Three weeks paid time off the first year
• Tuition Assistance Program
• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
• Purchase of company funds with no sales charge

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.
We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.
Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at Franklin Templeton Careers to learn more about our company, career opportunities and recruitment process.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to [email protected] . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.