Fully Remote Customer Advocate Jobs in Ohio

Respond to, research and/or assist with priority inquiries and special projects as required by management

Provide feedback to management regarding customer problems, questions and needs

Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management

Follow through on complaints until resolved or reports to management as needed

Maintain basic knowledge of quality work instructions and company policies

1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience

Experience working with and documenting via CRM or other tracking method. Effective verbal and written communication skills.

Manage internal processes that may be manual in nature while thinking strategically toward a smarter method…incorporating opportunities for efficiency/automation whenever possible.

Associate degree, or high school diploma with 5-7 years related experience. Bachelor’s degree preferred.

Effective interpersonal skills with a service minded team attitude.

Maintain partner profiles, contact lists, distribution addresses and other methods of contact which affect client connections.

Be flexible to adjust duties as needed to coordinate with business needs and industry trends.

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

Adhere to all company policies, procedures, and customer confidentiality requirements

You should have a high school diploma, GED, or equivalent work experience

6 months of customer service experience will be an asset

6 months of cash handling experience will be an asset

Be a proud brand ambassador

Work with customers to find the best financial solutions to fit their needs

3-5 years of experience in customer service required.

Knowledge of customer service and retention best practices.

Detail oriented and strong analytical skills in a frequently changing environment.

Strong written and verbal communication skills.

Exceptional ability to communicate and foster positive business relationships.

Proven ability to achieve and exceed key performance metrics and quotas within a team structure.