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Front Desk Supervisor Jobs in Iowa

Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Front Desk Supervisor Jobs
By The University of Mississippi At , University, 38677
Updates Property Management System (PMS) with current room types, descriptions, rates and posting codes.
Maintains Property Management System (PMS) with current room types, descriptions, rate and posting codes.
Assists in hiring, training, and on-going supervision of the front desk staff.
Provides feedback to front desk staff on performance, maintains performance documentation and conducts annual performance review evaluations .
Develops and maintains work schedules of the front desk staff.
Creates guest accounts, applies payments, and reconciles any erroneous transactions on guest folios and takes necessary actions to resolve guest grievances.
Front Desk Supervisor (Pre-Opening)
By Courtyard New York Queens/Jamaica At , Jamaica, 11435, Ny $25 an hour
Perform other duties as requested by management.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
1 to 3 years of related experience.
Assistant Front Office Manager – Front Office Manager – Assistant General Manager
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Front Desk Supervisor Jobs
By Hampton Inn & Suites Newark-Harrison-Riverwalk At , Harrison, 07029, Nj
Prepares all necessary reports during each shift for the management team
Process all payments according to established hotel requirements
Commuter benefits including transit & parking
Provide information and assistance to all guests and vendors
Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
Assist in creating and distributing the team member schedule in a timely manner
Front Desk Supervisor - Hilton Tampa Downtown
By Hilton At , Tampa, 33602, Fl
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Front Desk Supervisor Jobs
By Ethan Allen At , Danbury, 06811, Ct
Have full knowledge of all parking options and charges, always offering luggage assistance
Yield Management implementation to include assisting with yield control and pricing structure set forth with front office manager
Make recommendations to management regarding development, training and corrective action of team members.
Working knowledge of all rates, packages, and booking restrictions
Record guest comments or complaints, referring customers to managers as necessary
Directly supervises front office and guest services teams and manages the front office team in Front Office managers’ absence
Front Desk Supervisor Jobs
By Westgate Resorts At , Williamsburg, 23185, Va $19 an hour
Greets, registers, assigns rooms to guests, and inputs information into the property management system
Checks guests out of property management and phone system.
Comprehensive health benefits – medical, dental and vision
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Schedules and directs Front Office team members as needed

Are you looking for an exciting opportunity to lead a team of front desk professionals? We are looking for a Front Desk Supervisor to join our team and provide outstanding customer service to our guests. As the Front Desk Supervisor, you will be responsible for managing the front desk operations, ensuring that all guests receive exceptional service, and providing leadership and guidance to the front desk staff. If you are an experienced customer service professional with a passion for hospitality, we want to hear from you!

What is Front Desk Supervisor Job Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize tasks
• Knowledge of hotel operations and procedures
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations
• Ability to work independently and as part of a team

What is Front Desk Supervisor Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Front Desk Supervisor Job Knowledge?

• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and services

What is Front Desk Supervisor Job Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Previous experience in a supervisory role

What is Front Desk Supervisor Job Responsibilities?

• Greet guests upon arrival and check them in and out of the hotel
• Handle guest inquiries and complaints in a professional manner