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Front Desk Supervisor Jobs in Illinois

Front Desk Supervisor Jobs
By Universal Health Institute At Chicago, IL, United States

Experience in the field of health (fitness, healthclub or healthcare focus) required for this position.

Front Desk Supervisor Jobs
By Embassy Suites East Peoria - Hotel & RiverFront Conf Center At East Peoria, IL, United States
You will look for new ways to enhance the guest experience
Significant Travel Discounts on Marriott and/or Hilton properties
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Help to resolve problems through recovery when things aren't quite right

Are you looking for an exciting opportunity to lead a team of front desk professionals? We are looking for a Front Desk Supervisor to join our team and provide outstanding customer service to our guests. As the Front Desk Supervisor, you will be responsible for managing the front desk operations, ensuring that all guests receive exceptional service, and providing leadership and guidance to the front desk staff. If you are an experienced customer service professional with a passion for hospitality, we want to hear from you!

What is Front Desk Supervisor Job Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize tasks
• Knowledge of hotel operations and procedures
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations
• Ability to work independently and as part of a team

What is Front Desk Supervisor Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Front Desk Supervisor Job Knowledge?

• Knowledge of hotel operations and procedures
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
• Knowledge of local area attractions and services

What is Front Desk Supervisor Job Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
• Previous experience in a supervisory role

What is Front Desk Supervisor Job Responsibilities?

• Greet guests upon arrival and check them in and out of the hotel
• Handle guest inquiries and complaints in a professional manner