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Email Support Agent Jobs

Research Support Agent Jobs
By LexisNexis At United States
Typing skills – minimum 40 wpm.
Lexis Advance and Lexis + product experience are a plus.
Strong communication skills both written as well as verbal.
This position is not eligible for benefits.
Diagnose and resolve problems using department tools, resources, business judgment, and expertise, resulting in increased customer confidence with LexisNexis products.
Act as an advocate for the customer in reporting feedback and resolving issues.
Technical Support Agent Jobs
By DDS Wireless (NA) Ltd. At Redmond, WA, United States
· Strong prospecting, qualification, and negotiations skills with a business solution-centric mindset
Great to have Experience and Qualifications:
*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level
· Collaborate with colleagues in pre-sales, marketing, and customer success to provide an amazing customer-first experience
· 7+ years of quota-carrying experience in business development and selling SaaS solutions
· 5+ years experience with expanding business into new products and markets
Customer Service/Email Agent
By Mercatalyst At United States
2+ years’ experience in customer service, preferably in internet retail / e-commerce or chat business
Excellent writing skills & command of proper grammar
Excellent computer / internet skills
Experience with spreadsheets, especially Google Docs
Comprehending and empathizing with customer comments, concerns, and complaints;
Composing email responses that are grammatically correct, clear, concise, and reflective of Mercatalyst’s community tone and style;
Dispatch Support Agent (C)
By Pelican Staffing Solutions At Union, NJ, United States
Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
Experience handling safety-sensitive INBOUND emergency calls.
Good oral and written communication skills are required.
Prepares reports of a recurring nature using both manual and automated records
Answer gas leak line and create gas leak orders Facilitate emergency appointments
Contact customers to provide appointment updates and/or reschedule missed appointments.
4Help It Support Agent
By Virginia Tech At , Blacksburg
Familiarity with network management software.
Demonstrated strong communications skills to receive, record, and transmit information;
Demonstrated ability to manage multiline phones and the ability to multitask;
Experience in a technical call center;
Experience with trouble ticketing software;
Demonstrated computer competency in a Windows environment with emphasis on Outlook and web based applications;
Chat And Email Agent
By Amynta Group At , Logan
DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE
Review, evaluate and report to management for special assignments
Preferred experience and knowledge of Salesforce
Develop an extensive knowledge of ICON Health and Fitness product lines, service plans, and iFit subscriptions
Confirm customer understanding of proposed resolutions, order of operations, and customer education
Have a working knowledge of web based computer systems.
Agent Support Specialist Jobs
By Select Bankcard At Lehi, UT, United States
Excellent partner relations/client service skills
Strong attention to detail and analytical skills
Effective verbal and written communication skills
Inside sales or sales support experience a plus
Build and maintain business relationships with ICs/ISOs by providing prompt, accurate, and friendly service to our valued partners.
Assist ICs/ISOs in the sales process and answer their questions related to acceptable merchant types, compatible payment technologies, and pricing.
Community Support Agent Jobs
By Peak Support At Cambridge, MA, United States
Stay knowledgeable and up to date on all current events
Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
Experience with positioning sensitive issues and handling escalations through to resolution
Desirable: Previous experience working as a part of a customer service team or in a contact center environment
Desirable: Previous experience working as a part of a customer service team or in a contact center environment preferred
Respond to contacts from members in a timely and constructive manner
Client Support Agent Jobs
By Aurora Heights Travel At Kansas, United States

This is a remote position. Are you passionate about travel and love helping others create unforgettable experiences? We are currently seeking a Client Support Agent to join our team! As a Client ...

It Support Agent Jobs
By WheelHouse IT At Fort Lauderdale, FL, United States
Passionate about technology with basic technical knowledge
Manage basic logistics and inventory for enterprise-level clients
Comfortable providing phone support to clients
Clear written and verbal communication
Capable of working a standard M-F work week (and very occasional nights/weekends)
Local to the greater Fort Lauderdale area
Director, B2B Agent Support
By Zillow At United States
Bachelor’s or master’s degree in business administration, management, or a related field preferred
Continuous Improvement: Focus on continuous improvement, striving to identify areas that improve customer experience and inspiring change throughout the organization
At least 10+ years of people leadership experience as leader of leaders and leader of others in a contact center environment
Experience with Lean Six Sigma or other process improvement concepts is a plus
Analytical and quantitative skills leveraging data/metrics using reporting technology (Excel, Tableau)
Experience with contact center CRM technology (Salesforce, Zendesk) and telephony systems (Genesys) is helpful.
Support Agent - Us
By Ink Innovation At United States
3+ years experience in providing customer service support or technical support.
Monitoring, proactively handling support requests, and addressing issues with our software and hardware systems.
Maintaining a consistent monitoring and updating schedule while adhering to Service Level Agreements.
Handling issues from the initial stage through to the completion of Root Cause Analysis (RCA) and following up with various parties.
Learn how to use and support our various important and mission-critical aviation systems.
Providing training internally and externally.
Software Support Agent Jobs
By Point of Rental Software At , Fort Worth, 76155, Tx
Time Management and problem-solving skills
Project Management, technical aptitude, and analytical skills a plus
Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards
Provide timely follow-up to customers and an exceptional support experience
Demonstrated verbal and written communication skills
Act as first point of contact for POR customers (Phone, email, chat)
Agent Support Associate Jobs
By Devoted Health At United States
Strong organizational, interpersonal, communication and presentation skills
Bachelor’s degree or equivalent experience in health care
2+ years Customer Service experience
Very strong verbal and written communication skills
Resolving broker issues by researching causes and working with Devoted Health'ss operations team
Exercising discretion and judgment in prioritizing requests
Operations Support Agent Jobs
By CharterUP At , Remote $60,000 a year
Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)
Customer service or sales experience.
Bachelor's Degree or 4 years of related work experience.
Step 3: Video call with Hiring Manager
Step 4: Offer, Background check, reference check
We are not afraid of short-term pain for long-term customer benefit
Operations Support Agent Jobs
By CharterUP At United States
Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)
Customer service or sales experience.
Bachelor's Degree or 4 years of related work experience.
Step 3: Video call with Hiring Manager
Step 4: Offer, Background check, reference check
We are not afraid of short-term pain for long-term customer benefit
Email Support Specialist, Full Time
By TrueAccord At Lenexa, KS, United States
Meet key performance indicators as outlined by management
PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide
Manage inbound repayment inquiries from consumers and debt consolidators via email
Professional communication and interpersonal skills
Demonstrated skill in problem-solving, negotiating, and resolving conflicts
Experience using Mac computers and navigating multiple software applications
Support Agent - English Speaker
By 10 Ten Gaming LLC At United States
a management team of industry experts, we are expanding across several departments to
- Previous experience in support in online Gaming (eg. skill games, sweepstakes, daily
Support Agent - English speaker - Innovative New Social Gaming Operator -Remotely-based
goal is to provide players with the best gaming experiences possible, whether looking for fun
We seek a passionate and experienced Support Agent to join our growing support
The successful candidate for this role will have previous experience in online gaming (eg.
Intuit - Tech Support Agent
By Foundever At , Wise, 24293, Va $15 an hour
Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
Provided equipment for the role
Handle inbound service calls and provide accurate account and product information
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Balance and navigate through multiple systems
Intuit - Tech Support Agent Tn
By Foundever At , Morristown, 37814, Tn From $15 an hour
Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
Equipment provided for the role
Handle inbound service calls and provide accurate account and product information
Understand and strive to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Balance and navigate through multiple systems

Are you looking for a job that allows you to help people and make a difference in their lives? If so, we have the perfect opportunity for you! We are looking for an Email Support Agent to join our team and provide exceptional customer service to our customers. As an Email Support Agent, you will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing helpful solutions. If you have excellent communication skills, a passion for helping others, and a desire to work in a fast-paced environment, then this is the job for you! Apply now and join our team!

Overview An Email Support Agent is responsible for providing customer service and technical support to customers via email. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. Detailed Job Description Email Support Agents are responsible for responding to customer inquiries and requests via email. They must be able to quickly and accurately assess customer needs and provide solutions. They must be able to troubleshoot customer issues and provide technical support. They must also be able to provide customer service and maintain a positive relationship with customers. Job Skills Required
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to troubleshoot customer issues
• Ability to provide technical support
• Knowledge of customer service principles and practices
• Knowledge of email systems and software
• Knowledge of computer systems and software
• Knowledge of customer service best practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous experience with email systems and software
• Previous experience with computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of email systems and software
• Knowledge of computer systems and software
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience with email systems and software
• Previous experience with computer systems and software
Job Responsibilities
• Respond to customer inquiries and requests via email
• Quickly and accurately assess customer needs and provide solutions
• Troubleshoot customer issues and provide technical support
• Provide customer service and maintain a positive relationship with customers
• Follow up with customers to ensure their satisfaction
• Document customer interactions and solutions provided