Dispatch Support Agent (C)

Summary

The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls in shift—8 AM – 4:30 PM which includes one unpaid 30-minute lunch. They would be looking to start with a three-month contract that may be extended up to six months.

• Prepares reports of a recurring nature using both manual and automated records
• Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
• Performs specifically assigned functions to include assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information;

Roles & Responsibilities

• Contact customers to provide appointment updates and/or reschedule missed appointments.
• Performs other related departmental duties as required.
• Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
• Provide business support for field operations--account review, order creation, etc.
• Assist dispatch supervisor with Board of Public Utility reports when necessary.
• Answer gas leak line and create gas leak orders Facilitate emergency appointments
• Assist dispatch with daily reporting—logistics, AM/PM order reports.

Minimum Qualifications

• Good oral and written communication skills are required.
• Previous customer service experience
• Ability to multitask.
• Experience handling safety-sensitive INBOUND emergency calls.

Work Authorization

• Green Card
• US Citizen