Community Support Agent Jobs

Description

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.

As a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users. Your role is vital to ensuring that the platform remains safe and welcoming to all users. This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news.

If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you!

Responsibilities

• Investigate and mediate disputes between users to help both parties reach a positive outcome
• Educate members on community guidelines
• Stay knowledgeable and up to date on all current events
• Respond to contacts from members in a timely and constructive manner
• Interpret and enforce community standards and policies
• Review member reported content and assess for policy compliance

Requirements

• High level of empathy
• Experience with positioning sensitive issues and handling escalations through to resolution
• Desirable: Previous experience working as a part of a customer service team or in a contact center environment
• Excellent communication skills
• Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues

Pay Rate: $16/hr

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Requirements

• Experience with positioning sensitive issues and handling escalations through to resolution
• High level of empathy
• Excellent communication skills
• Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
• Desirable: Previous experience working as a part of a customer service team or in a contact center environment preferred