Agent Support Specialist Jobs

Summary

At Select Bankcard, we work every day to build trusting relationships with our merchants, partners, and employees. We’re a full-service payment technology provider in Lehi, UT, and we’re growing! The Agent Support Specialist is the main point of contact for our agents and work to support them and their customers. We’re looking for a motivated, customer-focused professional to join our team and grow with us. This job is full time and onsite in Lehi, UT.

WHY WORK AT SELECT BANKCARD?

Select Bankcard cares about our employees. You can see this in our industry-leading benefits, including 100% paid health and dental insurance, and hear about it in our Glassdoor Reviews. We’ve been in this business for over a decade, and a big factor in our success has been the relationships we have with our team members. We know that you have a life outside of work, and we do everything we can to support it. You’ll have the opportunity to expand your skill set and directly impact the company. Plus, we’re growing rapidly, and there are lots of opportunities for growth here!

WHAT IS MERCHANT SERVICES?

Basically, Select Bankcard helps businesses process payments, including credit cards, debit cards, ACH, and gift cards. From start to finish, we do everything to facilitate our merchant’s payment processing capabilities, from processing their applications, setting up their account, supplying them with equipment to process transactions, performing account changes, troubleshooting product issues, maintaining risk, and handling disputes. We provide innovative systems and technologies while utilizing cutting-edge business practices and strategies to simplify and improve the lives of our customers.

Compensation And Benefits

The Agent Support Specialist position offers an annual salary of $45,000 to $50,000 depending on skill and experience. We provide excellent 100% company paid health and dental insurance (for you and your dependents) with monthly employer contributions to an HSA, paid holidays, competitive paid time off, paid parental leave, an onsite gym, and monthly massages. Plus, our offices are great! Everyone has private offices and we have a fully stocked break room, arcade games, a golf simulator, and soda machines in office. We also get together for several company-paid events per year.

THE JOB

The Agent Support Specialist acts as a liaison between Select Bankcard and Independent Contractors (ICs) and Independent Sales Offices (ISOs). This position is in office either 9:00 AM – 6:00 PM or 9:30 AM – 6:30 PM (with an hour lunch) Monday through Friday. You will respond to a high volume of emails and phone calls on a daily basis. Responsibilities include:

• Help ICs/ISOs in resolving any issues or questions they may have with their existing merchant accounts, such as updating account information, troubleshooting equipment issues, etc. This requires coordination with the Merchant Support team to resolve issues quickly and professionally.
• Analyze competitor statements and provide pricing and sales recommendations to ICs/ISOs.
• Stay educated on changes in the industry and new technology entering the marketplace.
• Assist ICs/ISOs in the sales process and answer their questions related to acceptable merchant types, compatible payment technologies, and pricing.
• Build and maintain business relationships with ICs/ISOs by providing prompt, accurate, and friendly service to our valued partners.

Qualifications

• Effective verbal and written communication skills
• Inside sales or sales support experience a plus
• Strong grasp of Microsoft Outlook and Excel
• Excellent partner relations/client service skills
• Payment industry experience preferred
• Strong attention to detail and analytical skills

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