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Email Support Agent Jobs

Retail Support Agent Jobs
By WorkstaGram At Washington, United States
Hours are subject to change based on client’s availability & business needs.
Decide when you want to work. Pick the amount of hours you wish to work each week and arrive on time.
New version: Release your schedule: Don't limit yourself to working on a day when you would be better off resting.
7 days a week; 9:00 AM – 10:00 PM ET
Operating system: Windows 10. Select clients may support the use of Windows 11. (Apple/Mac and Chrome are not compatible).
Minimum download speed: 5.0 Mbps

Are you looking for a job that allows you to help people and make a difference in their lives? If so, we have the perfect opportunity for you! We are looking for an Email Support Agent to join our team and provide exceptional customer service to our customers. As an Email Support Agent, you will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing helpful solutions. If you have excellent communication skills, a passion for helping others, and a desire to work in a fast-paced environment, then this is the job for you! Apply now and join our team!

Overview An Email Support Agent is responsible for providing customer service and technical support to customers via email. They are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. Detailed Job Description Email Support Agents are responsible for responding to customer inquiries and requests via email. They must be able to quickly and accurately assess customer needs and provide solutions. They must be able to troubleshoot customer issues and provide technical support. They must also be able to provide customer service and maintain a positive relationship with customers. Job Skills Required
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to troubleshoot customer issues
• Ability to provide technical support
• Knowledge of customer service principles and practices
• Knowledge of email systems and software
• Knowledge of computer systems and software
• Knowledge of customer service best practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous experience with email systems and software
• Previous experience with computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of email systems and software
• Knowledge of computer systems and software
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience with email systems and software
• Previous experience with computer systems and software
Job Responsibilities
• Respond to customer inquiries and requests via email
• Quickly and accurately assess customer needs and provide solutions
• Troubleshoot customer issues and provide technical support
• Provide customer service and maintain a positive relationship with customers
• Follow up with customers to ensure their satisfaction
• Document customer interactions and solutions provided