Operations Support Agent Jobs

Title: Operations Support Agent

Reports to: Operations Regional Lead

Location: Remote

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet towards a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven individuals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride.

About This Role

CharterUP is seeking Operations Support Agents to provide support to the operations team and 3rd party vendors across the US. The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to work well under pressure

Compensation

• Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)
• Annual base salary $60,000

Schedule

• Shift 2: M-F 8:00 am to 5:00 pm EST + weekend rotations
• Shift 1: M-F 2:00 pm to 11:00 pm EST + weekend rotations

Responsibilities

The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:

• Prepare weekly reports for the regional lead.
• Resolve and escalate issues with vendors.
• Negotiate and book LMTs (last minute trips) with providers.
• Work with the L&CS team to resolve issues between clients and vendors.
• Respond to incoming vendor phone calls and emails.
• Audit upcoming trips and collect missing data.

Experience and Expertise

• Strong work ethic with a drive to exceed expectations.
• Bachelor's Degree or 4 years of related work experience.
• Basic arithmetic skills.
• Work well under high pressure.
• Customer service or sales experience.
• Ability to multitask and self-prioritize.

Recruiting Process

• Step 3: Video call with Hiring Manager
• Step 2: Quantitative Reasoning Interview with Talent Acquisition
• Step 1: Initial video call with Talent Acquisition + Brief (12 min) online assessment (Wonderlic)
• Step 4: Offer, Background check, reference check
• Step 5: Welcome aboard!

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

• Clarity & Speed
• We reject the status quo; we constantly innovate and question established routines
• Every hire and promotion will have a higher standard
• We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
• We don’t compromise on quality
• We think long-term
• We do more with less; we are scrappy and inventive
• We foster intellectual curiosity
• Everyone is an Entrepreneur / Owner
• We identify top performers, mentor them, and empower them to achieve
• Mandate to Dissent & Commit
• Create an Environment for Exceptional People
• Once we decide, we enthusiastically move together in the agreed upon direction
• We are not afraid to be wrong; the best idea wins
• We are confident in expressing our opinions; it is our obligation to express our disagreement
• When in doubt, we act; we can always change course
• We are not afraid of short-term pain for long-term customer benefit
• Relentlessly High Standards
• We focus on the key drivers that will deliver the most results
• Customer First
• No team member is defined by their function or job title; no job is beneath anyone

CharterUP is an equal-opportunity employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.