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Ecommerce Customer Care Representative Jobs in Ohio

Customer Care Representative Jobs
By STERIS At Mentor, OH, United States
Provide post-order management support including issue resolution
Manage Customer contract response level as indicated to meet Customer expectations
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
1 to 2 years business experience with direct contact with customers and sales
Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Customer Service Representative - Care
By Barclays At , Cincinnati, 45202, Oh
Identifying trends/issues on a daily basis and bring to the attention of the management staff
One plus year of experience in a customer service environment/call center experience
Exceptional customer service and professional communication skills, both oral and written
Good organization and work prioritization skills
Solid attention to detail and analytical skills
Please discuss the detail of the working pattern options for the role with the hiring manager.

Are you looking for an exciting job opportunity that allows you to help customers and make a difference? We are looking for an Ecommerce Customer Care Representative to join our team and provide exceptional customer service to our online shoppers. If you have a passion for helping others and a knack for problem-solving, then this is the job for you!

What is Ecommerce Customer Care Representative Skills Required?

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of ecommerce platforms

What is Ecommerce Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of ecommerce platforms
• Knowledge of customer service software, databases, and tools

What is Ecommerce Customer Care Representative Experience?

• Previous customer service experience
• Previous experience in an ecommerce customer service role

What is Ecommerce Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Process orders and returns
• Update customer accounts and records
• Provide product information and recommendations
• Resolve customer complaints in a timely manner
• Follow up with customers to ensure satisfaction