Director Of People Success Jobs in Arkansas

Bachelor's degree in Business, Finance, Economics, or other analytics-related fields; MBA preferred

5-7 years in SaaS operations, finance, investment banking, or private equity

Experience with Excel, GSuite, and Tableau (forecasting tools like Anaplan or Xactly a plus)

Experience supporting and interacting with executive-level partners

Inherently curious and in pursuit of answers that drive business outcomes

Someone who can analyze and draw conclusions from data quickly

Proven leadership and people management skills, with the ability to inspire and motivate teams.

In-depth knowledge of total rewards practices, including compensation structures, benefits programs, recognition strategies, and incentive plans.

Strong understanding of performance management processes, including goal setting, performance reviews, and talent development.

Strong ability to drive change management intentionally.

Strong knowledge of relevant employment laws, regulations, and compliance requirements.

Technical skills: Proficiency in GSuite, Slack, Zoom, Excel, Apple computers, and other tools used to support a remote-work environment.

Provide expert advice to People Business Partners, managers and employees about People Team and company policies and processes.

Ensures that HR Compliance process changes are effectively managed from a control perspective.

Typically, 10+ years' experience in Human Resources or related work functions required

Experience in global workforce policies and operations, preferred.

Excellent verbal and written communication skills, interpersonal skills, and presentation/facilitation skills

Working knowledge of employment laws, including immigration regulations, with a strong desire to continue learning.

5+ years’ experience in hands-on benefits and global payroll experience, including knowledge of payroll law & best practices

Experience in change management facilitation

Support US People Success team with performance management processes

8+ years of proven experience and practical knowledge

Input and help maintain employee records in payroll, and benefits platforms, ensuring data integrity at all times

Provide back-up for Office Manager during peak event seasons and time-off

Experience working with a talent population that is distributed and remote across the United States.

Stay abreast of new and emerging employment laws and People compliance and ensure the timely integration of applicable requirements as appropriate.

Exceptional interpersonal skills with the ability to identify, initiate, and nurture internal and external relationships across all levels.

Outstanding communication and coaching skills (written and verbal) with the ability to listen to understand, positively influence, and use good judgment.

Outstanding facilitation and negotiation skills with the ability to engage all levels of the organization.

Experience working as a one-person team while leveraging available resources and assistance.

Project Management Skills: Strong skills in project management to oversee the setup and operation of the new department.

Candidate management into CRM (HubSpot).

Structure and Roles Definition: Establish the department's structure, including defining roles and responsibilities and creating a clear reporting hierarchy.

+10 minimum years of prior experience in a customer success or user success role.

Ability to utilize strong emotional intelligence skills.

Department Vision and Strategy: Define the vision and strategic plan for the new department in alignment with the organization's broader goals.

Someone who has experience implementing HR programs such as onboarding processes, compliance, benefits, employee development programs and comp review;

Own HR administration and manage compensation, benefits, leave, termination and disciplinary matters

Oversee and coordinate the performance management process, including performance evaluations, developmental plans and goal setting to enhance individual and team performance

Manage relationships with professional employment organizations, employers of record, payroll providers and entity management firms

Experience handling confidential information with a commitment to company and employee privacy.

Develop on-boarding processes designed to drive a seamless experience for new hires across multiple entities, partners and geographies

Overseeing the full-cycle US employee experience from recruiting, onboarding and rewards to performance management and offboarding

Experience working in a variety of cultural and international settings, with excellent interpersonal communication skills

Experience applying knowledge of basic US employment law (i.e., FMLA and ADA)

We offer competitive compensation and benefits package that includes:

Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence

A remote-first environment that allows employees flexibility to work from most places in the US

Overseeing the full-cycle US employee experience from recruiting, onboarding and rewards to performance management and offboarding

Experience working in a variety of cultural and international settings, with excellent interpersonal communication skills

Experience applying knowledge of basic US employment law (i.e., FMLA and ADA)

We offer competitive compensation and benefits package that includes:

Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence

A remote-first environment that allows employees flexibility to work from most places in the US

Manage and lead quality, enablement, performance and culture teams

8+ years of relevant experience, especially supporting high-volume teams such as sales/customer care in enablement, quality, or operational excellence roles

Experience driving change cross-functionally with a variety of stakeholders

Track record of success in managing managers, and in building and developing high-performing teams

Knowledge of contact center operations is a plus

Identify and prioritize opportunities to improve agent preparedness, performance and retention using a data-driven approach