Assistant Director Of Front Office

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Front Office, and exceptional Beyond compare service attitude, for the position of Assistant Director of Front Office at the Lytle Park Hotel. 

The primary responsibilities for the Assistant Director of Front Office will include but are not limited to:

• Will serve as “manager on duty” as required.
• Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
• Alert management of potentially serious issues.
• Manage all aspects of Front Desk operations for assigned shift.
• Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
• Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
• Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
• Throughout shift conduct routine inspections of the Front Office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• This position typically supervises a shift of Front Office employees. 
• Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. 
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Must have experience in all Microsoft Office and industry relevant Front Office systems.

Must have at least two (2) or more years of previous Front Office or Guest Services experience, including Supervisory experience preferred.

Bachelor’s degree, preferably specializing in Hotel Management, Business Administration, and or related major or equivalent experience is required.