Director Of Front Office

Responsibilities

Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit

Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development

Schedule staff according to labor standards and forecasted occupancy

Contribute to the profitability and guest satisfaction perception of other hotel departments

Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image

Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department

Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel

Participate in the preparation of the annual hotel budget

Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures

Receive departmental related guest complaints and ensures corrective action is taken

Ensure staff uses guest interaction skills

Reward employees who meet/exceed guest expectations

Use mathematical skills to interpret financial information and prepare budgets

Plan and organize the work of others

Change activity frequently and cope with interruptions

Qualifications

Understand the government regulations covering business operations

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience

Reports To: General Manager, Director of Rooms

Job Link:

https://recruiting.paylocity.com/recruiting/jobs/Details/1846412/DIMENSION-HOSPITALITY/FRONT-OFFICE-OPS-MANAGER---DOUBLETREE-RESORT-BY-HILTON-PARADISE-VALLEY