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Director Of Customer Operations And Strategy Jobs

Director Of Strategy And Operations
By My Code At Los Angeles, CA, United States
Exceptional stakeholder management skills, with the ability to navigate managing multiple stakeholders on a project/initiative
Lead cross-functional change management efforts to ensure successful launch and stabilization of new initiatives
Strong market research skills and experience; ability to develop, analyze and synthesize complex customer surveys leading to clear, actionable data
Work with team to manage CRM system and data hygiene
Results driven mentality with minimum 6 years of experience in a corporate strategy & operations
Strong intellectual curiosity and critical thinking skills
Director Customer Operations Jobs
By Amico Lane At Washington, DC, United States
You have significant experience and/or certification in project management or operational excellence
Managing, coaching, and overseeing team members and contractors, including local asset managers and our overseas team
You have at least 3 years of experience as an operations leader within a growing team, ideally within a startup environment
You value the opportunities and responsibilities that come with leading and coaching a team
You care deeply about providing a world-class customer experience
Spanish skills would be a plus
Director Of Strategy & Operations
By Loon At , Mountain View, Ca $241,000 - $361,000 a year
BA/BS or equivalent / relevant experience
Excellent communication and presentation skills (writing docs, writing and delivering presentations), can liaise with senior external partners with ease
What else does it require? Low ego and high collaborative muscles!
How you will make 10x impact:
Drive operationalization of cross-functional team initiatives.
Serve as a key partner to the CFO and her leadership team.
Director Customer Operations Jobs
By Performive At Fort Lauderdale, FL, United States
At least 8 years of extensive experience in customer operations or customer experience management within a Global IT Managed Service Provider.
Exhibit typical people management attributes such as coaching, providing feedback, and promoting professional growth and development.
Collaborate with the sales and account management teams to identify opportunities for upselling and cross-selling on a global scale.
Spearhead customer experience strategies to elevate satisfaction levels and ensure Performive remains the preferred MSP partner for our global clientele.
Demonstrate in-depth knowledge and proficiency in MSP technologies, including VMware vSphere, vSAN, and enterprise storage infrastructure like NetApp SAN.
Supporting Customers with Limited IT Knowledge:
Director, Strategy And Operations
By Fabletics At , El Segundo, 90245, Ca $125,600 - $198,000 a year
Results driven mentality with minimum 6 years of experience in a management consulting, corporate strategy & operations, or strategic startup role.
Exceptional stakeholder management skills, with the ability to navigate managing multiple stakeholders on a project/initiative.
Operationalize leadership priorities by driving strategic direction, scope, analysis, project management, execution and reporting for ad-hoc initiatives.
Strong market research skills and experience; ability to develop, analyze and synthesize complex customer surveys leading to clear, actionable data.
Experience as a project manager / project lead on large, high impact projects
Experience leading others, with capability to hire, manage and mentor a dedicated team as the business grows.
Director, Strategy And Operations
By Fabletics At El Segundo, CA, United States
Results driven mentality with minimum 6 years of experience in a management consulting, corporate strategy & operations, or strategic startup role.
Exceptional stakeholder management skills, with the ability to navigate managing multiple stakeholders on a project/initiative.
Operationalize leadership priorities by driving strategic direction, scope, analysis, project management, execution and reporting for ad-hoc initiatives.
Strong market research skills and experience; ability to develop, analyze and synthesize complex customer surveys leading to clear, actionable data.
Experience as a project manager / project lead on large, high impact projects
Experience leading others, with capability to hire, manage and mentor a dedicated team as the business grows.
Director, Customer Strategy Jobs
By No7 Beauty Company At New York City Metropolitan Area, United States
With strategic account leads and senior management within the organization, supports the co-development of new products or other retailer-specific category-driving opportunities
· Ability to interact face-to-face with Senior Management, Cross Functional, and International colleagues
Effectively manage the P&L to deliver profitable growth
· 7 to 10 years of relevant experience in CPG/beauty companies
· Demonstrates interpersonal communication, customer service, and analytical skills
What we can offer you:
Director, Customer Engagement Strategy & Operations
By ServiceNow At Dallas, TX, United States
Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Customer Success BU
Establish a deep understanding of all ServiceNow product and services offerings.
Deep experience in interacting with a broad spectrum of CxOs
Ability to manage change and ambiguity with an action orientation/drive - must thrive in a dynamic environment.
High energy, strong work ethic, disciplined execution skills
Co-own the Customer Engagement strategy of the Customer Success Organization
Director Of People Operations And Strategy
By Union of Concerned Scientists At Washington, DC, United States
Experience in designing and implementing change management and culture-building programs.
Oversee UCS’s processes related to onboarding, employee relations, governance, benefits administration, and compliance.
Provide oversight and guidance of the UCS onboarding process to continually enhance the onboarding experience.
Build and maintain trusted, mutually respectful relationships with senior leadership, managers, and employees.
May also assist with Payroll related responsibilities as needed.
Solid understanding of privacy laws. Working knowledge of employment law (multi-state or global)
Sr. Director Strategy And Operations
By ADP At Roseland, NJ, United States
Basic understanding of financial management reporting including P&L/Revenue required.
Works closely with ADP's technology group to align on a product roadmap that drives innovation and eliminates friction in member experience.
Deep knowledge of the payments industry, especially paycards, GPR cards, etc.
Experience with consumer products, especially in the payments/fintech industries.
15 years related experience required and 3+ years at an executive level.
Prior experience developing and executing strategic plans.
Director Of Service Strategy And Operations
By ProService Hawaii At Honolulu, HI, United States
Experience in consulting, operations management, project management, or a related field
Bachelor's degree in business administration, operations management, or a related field
Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first
Experience in developing and implementing KPIs and performance metrics to drive service excellence
Strong analytical skills, able to analyze operational data and identify areas for improvement
Excellent collaboration and communication skills to work effectively with cross-functional teams
Director, Strategy And Operations
By Databricks At New York City Metropolitan Area, United States
Manage headcount, resource allocation for the business, advise sub-units and Technical GMs on resource allocation.
Be a strategic advisor to the business - supporting the VP and working on the most critical projects
Run the operating cadence of the business - metrics to support AMER leader
Run annual planning, and the OKR process
Support the VP for ad hoc strategic analyses for the organization
Provide PMO support for major transformational changes in AMER
Director Of Sales Strategy & Operations
By TwentyPine, a Mitchell Martin Company At United States
3+ years people management experience.
10+ years of revenue strategy & operations experience
Experience scaling companies past 500M$ ARR or higher.
GTM strategy, annual planning, territory planning, forecasting
Director Of Customer Operations
By Nteligen At Columbia, MD, United States

Do you have experience with C++ programming? Are you interested in learning Go and Rust? Nteligen will provide training. You can also keep your clearance and take advantage of a hybrid work ...

Director, Customer Care Strategy
By EarnIn At United States
Customer service operations experience; quality and training, escalations, workforce management, technical product issue resolution
Proven experience (7+ years) in building and managing teams, including establishing operational processes that allow for scale through autonomy.
Deep domain expertise owning the design and creation of an excellent customer experience
Demonstrated experience building relationships with stakeholders
Exceptional analytical, critical thinking, and problem solving skills
Develop and implement a Customer Care and Product strategy that effectively addresses customer needs and drives customer advocacy
Director, International Strategy And Operations
By The New York Times At , New York, Ny $160,000 - $190,000 a year
Experience with people management, including recruiting and hiring, performance and feedback, career development, training, culture and communication would be a plus
Demonstrated ability to manage operations, including setting up, overseeing and continuously improving systems, workflow and processes to increase department effectiveness
Collaborate with International desk leadership to set and communicate desk goals and determine how to measure progress and success
Consult across desks and departments to shape and drive the newsroom’s approach to executing the broader enterprise strategy for international growth
Commitment and track record of improving organizational culture and making organizations more diverse, equitable and inclusive
Track record of developing strong and trusting relationships, collaborating, and building consensus
Director Of Customer Strategy & Experience
By Utah Jazz At , Salt Lake City, 84115, Ut
Gather feedback, such as surveys, from customers to learn more about their experiences, behavior and preferences
Expand the impact of strategic initiatives by identifying improvement opportunities to elevate customer experience across different lines of business
Build policies and procedures that create mechanisms for driving improvement on customer experience across the organization
Be a partner with the NBA customer experience team and a leader of information for CX within the industry
Manages conflict - Handles conflict situations effectively and fairly, with a minimum of disruption
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Senior Director Of Customer Strategy And Operations
By Cambium Learning Group At , Remote
Professional experience in program and project management.
System management, implementation, maintenance, and enablement for tech stack owned by Customer Success
Lead a team of Operations Managers, providing mentorship, coaching, direction, and performance management.
Collaborate with cross-functional teams to influence, implement, extend, manage, and evolve our processes to drive efficiencies and elevate the customer experience.
Strategic operational initiatives to improve efficiency and customer experience
Effectively communicate and empower others to acquire new skills in this domain.
Director Customer Operations Jobs
By Vangst At Colorado, United States
· Manage processes related to product support case load
This individual will demonstrate experience with support tools like Dialpad, Intercom, and other VoIP systems
· Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
Oversee Implementation, Customer Success, and Product Support for a team of approx 12 with 3 direct reports
· Create processes, procedures, and tactics to help reduce customer churn.
· Create and participate in webinars that deliver business value.
Director ,Operations And Customer Quality Engineer
By Applied Materials At , Austin, 78724, Tx $160,000 - $220,000 a year
Develop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.
Establish roles and responsibilities to achieve in manufacturing line and customer support.
Selects, evaluates and manages employees to ensure the efficient operations of the function.
Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
Responsible for meeting customer expectations in product quality, responsiveness and services.
Ensures that all interactions with customers are done in a professional and timely manner.