Director Of Service Strategy And Operations

JOIN OUR PROHANA
Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core purpose: Empower Employers to Succeed in Hawaii.
DIRECTOR OF SERVICE STRATEGY & OPERATIONS
At ProService, we're on a mission to deliver exceptional service experiences that set us apart from the competition. As the Director of Service Strategy and Operations, you'll play a pivotal role in owning and driving improvement in our systems to manage service performance. We're seeking a passionate and results-driven individual who thrives in a fast-paced, dynamic environment that rewards creativity and innovation and who can ignite our service organization to new heights!
As the Director of Service Strategy and Operations, you'll be the driving force behind our service excellence by embracing innovation and challenging the status quo. Collaborating with leaders across our organization, you'll ensure our organization is optimized and that the right metrics are measured, discussed, and actioned to deliver consistent improvement in service delivery. Your expertise in strategic planning and operational efficiency will fuel our growth and solidify our position as providing best local service. At ProService, you'll have the opportunity to make your mark & affect change, shape the future of our service organization, and advance your career in ways you've only dreamed of.
What You'll Bring To The Team

• Experience in consulting, operations management, project management, or a related field
• A visionary leader with a proven track record of challenging status quo and implementing innovative strategies
• Excellent collaboration and communication skills to work effectively with cross-functional teams
• Experience in developing and implementing KPIs and performance metrics to drive service excellence
• Proven ability to deliver impactful presentations to executive leadership
• Strong analytical skills, able to analyze operational data and identify areas for improvement
• Experience driving a culture of continuous improvement and operational excellence
• Bachelor's degree in business administration, operations management, or a related field

WHY YOU'LL LOVE PROSERVICE

• Remote/Hybrid work opportunity available.
• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!
• Our PROhana . Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our Glassdoor reviews
• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first
• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays