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Customer Support Services Specialist Jobs

Business Services Support Specialist
By Centers for Disease Control and Prevention At , Atlanta $72,974 - $94,863 a year
Department of Health and Human Services
Centers for Disease Control and Prevention
Office of Public Health Data, Surveillance, and Technology (OPHDST)
8/15/2023 8:59:49 AM to 8/22/2023 11:59:59 PM
CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333
Internal to an agency - appears on USAJOBS
Support Services Specialist Jobs
By University of South Carolina At , Richland $31,200 - $46,800 a year
The University of South Carolina offers a valuable benefits package including but not limited to:
High school diploma and 2 years of work experience in postal, courier or delivery operations.
13 Paid Holidays (including an extended December holiday)
About University of South Carolina
Safety Sensitive or Security Sensitive
If Research Grant/Time Limited, give end date
Support Services Specialist Jobs
By U.S. Department of State At , Charleston, Sc $69,107 - $107,680 a year
Combination of Experience and Education:
Examples of qualifying specialized experience include:
1 vacancy in the following location:
3. Veterans' Preference Documentation, if applicable:
Customer Services Concierge Support, Intermediate
By Blue Shield of California At , Redding, Ca $18.07 - $25.30 an hour
Resolve pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Coordinate membership changes such as member’s primary care physician
Analyze available programs, determine program eligibility, and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists
Project Coordinator (Customer Support, Cloud Services)
By Agility Partners At United States
Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
2+ years experience as a Project Coordinator
Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
PMI or PMP certification preferred
Customer Services Specialist Jobs
By InfiCare Staffing At Chesterfield Township, MI, United States

Job Title: Customer Services Specialist Location: Chesterfield, MI Duration: 3 months Shift: 8am- 6pm (start and end times will vary) M-TH 8am 4pm Friday Working at a family practice ...

Senior Customer Support Services Specialist
By TriNet At United States
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
General education, vocational training and/or on-the-job training or equivalent education and experience required
Associate's Degree or equivalent education and experience preferred
Typically 3+ years Customer Service experience required
Typically 2+ years human resources experience required
Excellent verbal and written communication skills.
Customer Services Specialist Jobs
By American Red Cross At Pennsylvania, United States
Day shift hours, 5 days per week (must be willing to work weekends)
On-call 3-4 times per year
Rotate 3 working Holidays per year
Investigate and resolve hospital shipment problems.
Health Spending Accounts & Flexible Spending Accounts
Disability and Insurance: Short + Long Term
Support Services Specialist Jobs
By Tech Domain At Philadelphia, PA, United States

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices

• Basic understanding of DHCP, DNS, IP addressing, fixing wireless Lan, Ethernet desktop configuration issues, and subnetting.

Customer Services Concierge Support, Intermediate
By Blue Shield of California At California, United States
Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Review and analyze member claims for accuracy as well as member education on how benefits are applied
Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
Customer Services Specialist - 687428
By Mancan At Uniontown, OH, United States

Customer Services Specialist Canton Mancan Professional Staffing Agency is assisting a North Canton company is seeking a clerical candidate with good customer service skills for answering a multi line ...

Pharmacy Support Services Specialist
By University of Iowa At Iowa City, IA, United States
Completion of a Bachelor’s degree or equivalent combination of education and experience.
Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
Manage refill services for select patient populations in accordance with department policies and procedures.
Monitor and manage inventory activities related to patient prescription needs.
Provides highest customer service experience for patients and providers.
Successful completion of the pharmacy technician certification exam within one year of the start of employment.
Customer Services Support Operator 2
By eStaffing Inc. At Johnson City, TN, United States
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
Manage the data workflow, as it interacts with the workflow in the CRM tools
Secure wireless and/or automation product experience may be required; associates degree in related discipline is preferred.
5+ years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
High Level of professionalism and excellent customer service skills.
Customer Services Concierge Support, Intermediate
By Blue Shield of California At , El Dorado Hills, Ca $18.07 - $25.30 an hour
Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Review and analyze member claims for accuracy as well as member education on how benefits are applied
Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently
Business Services Support Specialist
By Centers for Disease Control and Prevention At , Atlanta, 30333, Ga $87,466 - $113,706 a year
Department of Health and Human Services
Centers for Disease Control and Prevention
National Center for Immunization and Respiratory Diseases (NCIRD)
5/15/2023 10:33:13 AM to 5/22/2023 11:59:59 PM
CDC HELPDESK 1600 Clifton Road NE Atlanta GA US 30333
Career transition (CTAP, ICTAP, RPL), The public, Veterans
Customer Support Services Specialist
By TriNet At United States

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to ...

Are you looking for a job that will challenge and reward you? Join our team as a Customer Support Services Specialist and help us provide exceptional customer service to our clients! You'll be the go-to person for resolving customer issues and providing helpful advice. Plus, you'll get to work in a fast-paced, dynamic environment where you can make a real difference. Apply now and start making an impact!

Overview:

Customer Support Services Specialists provide customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are supporting.

How To Become an Customer Support Services Specialist:

To become a Customer Support Services Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

Customer Support Services Specialist Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service software
• Ability to work independently
• Knowledge of product and services
• Ability to work in a fast-paced environment

What is Customer Support Services Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and services
• Knowledge of technical support processes
• Knowledge of computer hardware and software

What is Customer Support Services Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide customer service and technical support
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics

What is Customer Support Services Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with troubleshooting technical issues
• Experience with providing customer service and technical support

What is Customer Support Services Specialist Qualifications?

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Customer Support Services Specialist Education:

• Associate’s degree in customer service, technical support, or a related field
• Bachelor’s degree in customer service, technical support, or a related field

Tools to Help Customer Support Services Specialist Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Ticketing system software
• Remote access software

Good Tips to Help Customer Support Services Specialist Do More Effectively:

• Listen carefully to customer inquiries and provide accurate solutions
• Follow up with customers to ensure their satisfaction
• Stay up to date on product and services
• Utilize customer service software to track customer inquiries
• Utilize knowledge base software to quickly access information

Common Customer Support Services Specialist Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on product and services?
• What techniques do you use to troubleshoot technical issues?