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Customer Support Services Specialist Jobs in Idaho

Customer Services Concierge Support, Intermediate
By Blue Shield of California At , Redding, Ca $18.07 - $25.30 an hour
Resolve pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Coordinate membership changes such as member’s primary care physician
Analyze available programs, determine program eligibility, and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists

Are you looking for a job that will challenge and reward you? Join our team as a Customer Support Services Specialist and help us provide exceptional customer service to our clients! You'll be the go-to person for resolving customer issues and providing helpful advice. Plus, you'll get to work in a fast-paced, dynamic environment where you can make a real difference. Apply now and start making an impact!

Overview:

Customer Support Services Specialists provide customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are supporting.

How To Become an Customer Support Services Specialist:

To become a Customer Support Services Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

Customer Support Services Specialist Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service software
• Ability to work independently
• Knowledge of product and services
• Ability to work in a fast-paced environment

What is Customer Support Services Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and services
• Knowledge of technical support processes
• Knowledge of computer hardware and software

What is Customer Support Services Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide customer service and technical support
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics

What is Customer Support Services Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with troubleshooting technical issues
• Experience with providing customer service and technical support

What is Customer Support Services Specialist Qualifications?

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Customer Support Services Specialist Education:

• Associate’s degree in customer service, technical support, or a related field
• Bachelor’s degree in customer service, technical support, or a related field

Tools to Help Customer Support Services Specialist Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Ticketing system software
• Remote access software

Good Tips to Help Customer Support Services Specialist Do More Effectively:

• Listen carefully to customer inquiries and provide accurate solutions
• Follow up with customers to ensure their satisfaction
• Stay up to date on product and services
• Utilize customer service software to track customer inquiries
• Utilize knowledge base software to quickly access information

Common Customer Support Services Specialist Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on product and services?
• What techniques do you use to troubleshoot technical issues?