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Company | American Red Cross |
Address | Pennsylvania, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations,Civic and Social Organizations |
Expires | 2023-08-04 |
Posted at | 9 months ago |
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
- Day shift hours, 5 days per week (must be willing to work weekends)
- Rotate 3 working Holidays per year
- Full time, remote position
- On-call 3-4 times per year
- Investigate and resolve hospital shipment problems.
- Receive, investigate and communicate related to customer concerns; complete customer concerns documentation accurately and timely, then forward to appropriate individual(s) to follow-up/review.
- Assist hospital personal with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient.
- Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information. Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
- Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Follow appropriate procedures ensuring accurate order entry and order fulfillment. Make follow-up calls if product needs cannot be met as expected. Determine most economical method of transportation for hospital shipments.
- Provide customer service to clients. Proactively communicate with hospital customers to increase customer satisfaction. Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.
- 401K with 4% match
- Medical, Dental Vision plans
- Employee Assistance
- Health Spending Accounts & Flexible Spending Accounts
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
- PTO + Holidays
- Paid Family Leave
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