Customer Services Support Operator 2

Description
*** This is preparation for Columbus Project for Battery and Automotive Verticals ***
Knowledge of SAP, CRM systems and Quotation tools.
5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
Experience With Managing Software Applications Preferred
8 AM to 6 PM
At least a year long
Responsibilities

• Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
• Manage the data workflow, as it interacts with the workflow in the CRM tools
• "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
• Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
• Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.
• "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
• Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs.

Required Knowledge/Skills, Education, And Experience

• Secure wireless and/or automation product experience may be required; associates degree in related discipline is preferred.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• 5+ years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
• Must be a self-starter.
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
• Ability to multitask and handle a high volume of work accurately.
• Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.
• Proficient with Microsoft Suites.
• High Level of professionalism and excellent customer service skills.
• Desire to grow within the company.
• Ability and desire to learn assigned business segment product line. May need to take internal product training classes.
• Ability to successfully complete required training program.
• Ability to work within a team environment.
• Excellent verbal, written, and organization skills.

Preferred Knowledge/Skills, Education, And Experience

• Knowledge of SAP, CRM systems and Quotation tools.
• 5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
• Experience with managing software applications preferred

Additional Ongoing Responsibilities

• Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
• Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
• Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.