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Customer Support Assistant Manager Jobs

T2 Customer Support Manager
By Branch At Minneapolis, MN, United States
5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
Remote-first work culture (domestic USA)
Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Customer Support Manager Jobs
By Neighbor At Lehi, UT, United States
Manage relationships with vendors and BPO partners
Identify product changes that will improve user experience, and work cross-functionally to drive organizational impact
3+ years in a Support leadership role, including hiring experience
2+ years of experience in a start-up environment or fast growing company
Experience communicating directly with customers to assess needs and solve issues
Excellent verbal and written communication skills
Customer Support Manager Jobs
By GRIND Management At Raleigh, NC, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, I/Dd
By Sandata Technologies At New York City Metropolitan Area, United States
• Prior experience using customer relationship management software.
• 2 years prior management experience
• Effectively communicate with peers and all levels of management.
• Ensure security of personal health information (PHI) and report any violations or observations to management.
Tuition reimbursement & paid certification programs
Catalog of training courses for skills development
Manager Of Customer Support
By GoodTime.io At Austin, TX, United States
5+ years in support or support related lead or management role at a similar B2B SaaS organization
Proven track record (5+ years in team AND support vendor management) to build a cohesive team and lead people effectively
Experience with debugging/maintaining integrations such as Zoom, Gcal, O365, various ATSs, CCSs, etc.
Strong communication skills, including the ability to influence clients and internal team members
Benefits including flexible work hours, competitive salaries, paid time off, medical, dental, & vision insurance, and much more
Work alongside teams remotely from anywhere in the US
Sr. Manager, Customer Support
By SoundThinking (formerly ShotSpotter) At United States
Strong management skills and proven experience
Minimum of 5 years people and process management experience in a Customer Service or Support environment.
Minimum of a bachelor’s degree in technical, business or management fields or equivalent qualifying experience and training.
Act as an effective manager in optimizing and improving the team’s processes, workflows and functions and help with their professional growth.
Prior experience in Public Safety strongly desirable.
Strong analytical, reporting and presentation skills.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Taylorsville, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager I
By Tessian At Greater Boston, United States
Develop our service offering for our customers
3+ years experience in a technical support role, ideally supporting a B2B SaaS technology
Is passionate about creating amazing experiences for customers
Customer Support Manager I at Tessian
Support our global customers solve challenges with the Tessian platform
Work closely with our Sales teams to shape the solution for prospective customers
Customer Support Manager Jobs
By Champion Passive Income Solutions At United States
Experience in leadership, change management, and conflict management
1+ Year of Management level of CS
Defining key Customer Service SOP’s and manage training plans for new hires.
Support CS teams and display exemplary product and company knowledge.
Exceptional written and verbal communication skills.
Develop and hold accountable the Customer Service team to meet or exceed defined service level targets.
Manager, Customer Support Jobs
By symplr At United States
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Bachelor's Degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Continuing developing plans for onboarding on new employees and ongoing educational needs
Coordinate technical and non-technical resources across internal departments for customers' and partners' benefit
Able to manage/act as customers' and partners' escalation point of contact, when necessary
Excellent, demonstrated client relationship, communication and teamwork-oriented skills
Manager, Customer Support Jobs
By Fuse Technologies At Las Vegas, NV, United States
Minimum 3-5 years of customer support management experience
Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
Writing Skills - possesses excellent writing and grammar skills, including the ability to write concisely, clearly and logically
Onboards and train full time and part-time traveler experience concierge staff
Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at all times for internal and external travelers
Customer Support Manager Jobs
By °Nomad Health At New York, NY, United States
6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
Exceptional customer service skills over multiple channels, including Zoom, phone and email
Excellent verbal and written communication skills
Provisioning New JobRobotix Customer Accounts in our proprietary system
Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed
Customer Support Manager Jobs
By ResMed At Peachtree Corners, GA, United States
Minimum of 1-3 years prior billing, customer service, or account management experience.
High School degree, or an equivalent combination of education and professional experience.
Manage and respond to all RCM Support cases for your customer base.
Minimum of 8 years of related experience.
Operate as the lead point of contact for any and all matters specific to your customer base.
Coordinate, schedule, and conduct all pertinent training for assigned customer base.
Customer Support Manager Jobs
By doxy.me - telemedicine for all At Charleston, SC, United States

Customer Success Manager - Enterprise Who You Are - Your Skills We are seeking an experienced Customer Success Manager who thrives at developing and growing relationships with large healthcare ...

Customer Support Manager Jobs
By GRIND Management At Cleveland, OH, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, Us
By Nuheara At United States
·Working knowledge of customer service software, databases, quality management, and tools (i.e., Zendesk, NetSuite, Greenlight Guru)
·Excellent verbal and written communication skills
·Available for occasional evening hours to communicate and remotely meet with Australian team members
·Demonstrated ability to train and mentor
Customer Support Assistant Jobs
By Marbles Kids Museum At Raleigh, NC, United States
Perform all other duties assigned by the manager.
2 years of experience in a customer service-driven position or industry.
Excellent verbal and written communication skills.
Proficient computer skills with the ability to learn new software or CRM systems
Strong organizational skills and attention to detail.
Interacts with guests via telephone and email to provide support and information on across multiple sales channels.
Customer Support Manager - Nyc
By Volvo Group At , New York, Ny
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Advanced knowledge Microsoft Office suite, specifically PowerPoint and Excel; Proven presentation skills
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
5 to 10 years of hands on and technical experience in the automotive industry
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering preferred. We will consider substantial other relevant professional experience.
Strong facilitation and conflict resolution skills
Assistant Customer Support Jobs
By DXC Technology At , Tulsa, Ok
Experience working with and skilled in the use of help desk software
Zero or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Basic business and analytical problem-solving skills
Answers telephones and responds to basic customer questions using established methods provided in training.

Are you looking for a challenging and rewarding role in customer support? We are looking for a Customer Support Assistant Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and a drive to succeed, then this is the job for you!

Overview The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. Detailed Job Description The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. They must be able to communicate effectively with customers and other staff members. They must be able to handle customer complaints and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Ability to communicate effectively with customers and other staff members
• Ability to handle customer complaints and provide solutions
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer service training
• Experience in customer service analytics
Job Responsibilities
• Manage customer inquiries and resolve customer issues
• Provide customer service and support to customers
• Manage customer accounts and provide customer feedback
• Monitor customer service trends and technologies
• Develop customer service policies and procedures
• Train and mentor customer service staff
• Analyze customer service data and metrics
• Develop customer service strategies and plans