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Customer Support Assistant Manager Jobs in Iowa

Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Manager Of Customer Support
By Turvo Inc At , Remote $95,000 - $140,000 a year
Manage the Customer Support Center and Support team to ensure accurate, efficient, and timely management of customer inquiries, requirements, and complaints;
5+ years of experience managing and growing remote & global teams;
Conduct regular quality assurance reviews to ensure performance is meeting customer experience and quality targets;
Effectively plan and manage team meetings;
10+ years of technical support experience, including experience with SaaS products;
Experienced and proficient in Zendesk;

Are you looking for a challenging and rewarding role in customer support? We are looking for a Customer Support Assistant Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and a drive to succeed, then this is the job for you!

Overview The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. Detailed Job Description The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. They must be able to communicate effectively with customers and other staff members. They must be able to handle customer complaints and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Ability to communicate effectively with customers and other staff members
• Ability to handle customer complaints and provide solutions
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer service training
• Experience in customer service analytics
Job Responsibilities
• Manage customer inquiries and resolve customer issues
• Provide customer service and support to customers
• Manage customer accounts and provide customer feedback
• Monitor customer service trends and technologies
• Develop customer service policies and procedures
• Train and mentor customer service staff
• Analyze customer service data and metrics
• Develop customer service strategies and plans