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Customer Support Assistant Manager Jobs in Utah

Customer Support Manager Jobs
By Neighbor At Lehi, UT, United States
Manage relationships with vendors and BPO partners
Identify product changes that will improve user experience, and work cross-functionally to drive organizational impact
3+ years in a Support leadership role, including hiring experience
2+ years of experience in a start-up environment or fast growing company
Experience communicating directly with customers to assess needs and solve issues
Excellent verbal and written communication skills
Customer Support Manager Jobs
By Black Diamond Management Inc. At Taylorsville, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices

Are you looking for a challenging and rewarding role in customer support? We are looking for a Customer Support Assistant Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and a drive to succeed, then this is the job for you!

Overview The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. Detailed Job Description The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. They must be able to communicate effectively with customers and other staff members. They must be able to handle customer complaints and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Ability to communicate effectively with customers and other staff members
• Ability to handle customer complaints and provide solutions
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer service training
• Experience in customer service analytics
Job Responsibilities
• Manage customer inquiries and resolve customer issues
• Provide customer service and support to customers
• Manage customer accounts and provide customer feedback
• Monitor customer service trends and technologies
• Develop customer service policies and procedures
• Train and mentor customer service staff
• Analyze customer service data and metrics
• Develop customer service strategies and plans