Customer Support Manager Jobs

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, 406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick).
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care. Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.
Position Summary
The Customer Support Manager position on our JobRobotix team will act as the primary point of contact for addressing many of our customer needs. The Customer Support Manager will deliver a consistent, informed, customer-oriented experience so customers love using our product. Some of the role’s daily activities include: assisting with day-to-day customer support, diagnosing issues with data, designing and implementing customer rules, and configuring customers accounts.
Responsibilities/What You Will Do

• Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
• Provisioning New JobRobotix Customer Accounts in our proprietary system
• Help to create an environment of high morale, motivation, and teamwork
• Assist with user acceptance testing (UAT) for Job Posting, e.g., diagnosing error messages, sending sample orders to customer's ATS Target to confirm ATS Data Mapping is enabled properly
• Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed

Qualifications/ Skills - What You Will Need

• Basic understanding of boolean algebra
• Ability to work effectively in a fast paced, high volume environment
• Ability to communicate technical jargon effectively to non-technical people
• Detail-oriented and highly organized
• 6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
• Exceptional customer service skills over multiple channels, including Zoom, phone and email
• Must be flexible, coachable, and eager to take on new challenges
• Intermediate expertise in spreadsheets (Excel or Google Sheets)
• Problem-solving and strong decision-making to determine when there is a bug vs development issue
• Excellent verbal and written communication skills

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
Compensation for this full-time position is between $64,500 to $96,500. This range reflects the minimum and maximum amount employees can earn during their time in the role. Actual pay may be higher or lower depending on geographic locations, skills, experience, and other factors permitted by law. This role is also eligible to receive a discretionary bonus, which is not guaranteed and may be based on both individual and company performance.