Customer Solutions Analyst Jobs

3+ years of experience as a Solution Analyst or Business Systems Analyst

Experience working in an agile environment

Experience working with JIRA for project tracking

Prior experience working with data or business intelligence such as data reporting, visualization, mapping, etc

No hands on experience required but experience working in this space

Experience with Confluence for documentation

Provide high-level estimation based on initial requirements

1 or more years of experience with at least one primary language (C#, VB.net, JavaScript, Python) or similar language

1 or more years of experience working with data technologies for example (SQL Server, Oracle, MySQL) or similar

Demonstrated ability to meet deadlines, handle multiple priorities, and perform job responsibilities in a fast-paced environment accurately and with minimal supervision

Knowledge of .Net languages (C#, VB.net)

Validated experience with Visual Studio or similar IDE (Integrated development environment)

Experience in SIEM technologies including dashboards, analytics, threat hunting, and problem-solving.

Experience in a customer-facing technical role (e.g., pre- or post-sales engineering).

Experience or formal training in Cyber Security.

Strong speaking, writing, and presentation skills.

Experience installing and working with Windows, *NIX, and SQL

Some software or scripting experience (e.g., regex, PowerShell, …).

This career area offers front-line involvement with fast-paced day-to-day McMaster-Carr operations.

We are committed to comprehensive benefits to support employees and their dependents, such as:

Work Location: Hybrid remote in Aurora, OH 44202

Zero-dollar premiums for medical, dental, pharmacy, and vision plans for employees, spouses, and dependents

100% tuition reimbursement for employees

College assistance for your dependents

Strong project management skills, PMP and/or SCRUM/Agile, SAFe certified.

Experience with PKI (Public Key Infrastructure), SSL, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach.

Existing technical certifications preferred, with ongoing expectation of continuing education and technical certification programs

Certified Information Systems Security Professional (CISSP), CompTIA Security+, Certified Information Security Manager (CISM), Certified Ethical Hacker (CEH), or other security certifications.

Ability to travel 30% as needed, role is remote.

AWS, GCP, Azure or other cloud certifications

Interact with, and provide support for Sales Management, Direct Sales Representatives and Alphatec Distributors.

Identifies process challenges and / or order fulfillment issues and elevates to appropriate management level for resolution.

Coordinates with Marketing, Legal, Medical Education, Regulatory and all other applicable departments for new product launches.

Attends product training sessions and maintains ongoing product knowledge.

Acknowledges and complies with all Department and company policies.

Excellent leadership ability and interpersonal communication skills

Experience in advertising sales, media account management, and achieving goals to drive client growth.

Bachelor's degree or equivalent practical experience.

2 years of experience in advertising, sales, marketing, consulting, or media.

Experience in consulting, entrepreneurship, or digital marketing, executing multi-quarter strategies.

Experience working with and communicating effectively with advertisers, agencies, or clients and influencing executive-level stakeholders.

Knowledge of Google Ads, traditional and online marketing strategy and tactics.

Experience in advertising sales, media account management, and achieving goals to drive client growth.

Bachelor's degree or equivalent practical experience.

2 years of experience in advertising, sales, marketing, consulting, or media.

Experience working with and communicating effectively with advertisers, agencies, and/or clients and influencing C-level stakeholders.

Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.

Knowledge of Google Ads, traditional, and online marketing strategy and tactics.

Experience in advertising sales, media account management, and achieving goals to drive client growth.

Bachelor's degree or equivalent practical experience.

2 years of experience in advertising, sales, marketing, consulting, or media.

Experience working with and communicating effectively with advertisers, agencies, and/or clients and influencing C-level stakeholders.

Experience in consulting, entrepreneurship, or digital marketing executing multi-quarter strategies.

Knowledge of Google Ads, traditional, and online marketing strategy and tactics.

Data entry of essential case data is of high accuracy and meets system requirements

Advanced reasoning and problem-solving abilities and planning skills

Provides exceptional customer experience to internal and external stakeholders

Processes and manages book of business while exceeding client expectations, SLAs, team and individual KPIs

Experience with multiple computer systems and programs

Effective communication and customer service skills

Knowledge and experience in a Healthcare environment with a keen sense of urgency.

People oriented enjoys working closely with other departments to create amazing Customer Experiences.

3+ years of customer service/dispatcher experience desired.

3+ years of call center experience desired.

Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude.

Proactive observation of internal processes submitting suggestions that will result in a positively enhanced customer experience.

Experience with JIRA, Confluence, Tableau and Requirements Management software.

Must have excellent written and verbal communications skills and the ability to communicate effectively with management and non-management personnel.

Proven ability to work with a diverse group of people, including leadership, support staff, coworkers and department management.

Assist in designing and document business requirements, and design future state process opportunities

Demonstrated mentoring and coaching skills to develop other team members.

Excellent critical thinking and problem-solving skills.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (3+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Strong analytical skills and working knowledge of Google Analytics.

Knowledge of audience segmentation, ideally candidate segments (e.g. campus recruiting, military, diversity, etc.).

Excellent presentation skills are required.

You'll be responsible for ownership of client presentations, as well as coordinating agendas aimed at efficient and productive meetings.

Strong understanding of programmatic and other performance media strategies

Combine data analysis and client feedback to create optimization strategies and provide solutions for complex campaigns to meet client objectives

Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency.

Prior experience in financial services or similar industry preferred.

Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.

Bilingual skills (Spanish) are a plus.

Excellent listening, oral, and written communication skills.

Sales and/or persuasive negotiation skills.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (6+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (3+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Student loan and 529 educational assistance programs

Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency.

Prior experience in financial services or similar industry preferred.

Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.

Bilingual skills (Spanish) are a plus. Excellent listening, oral, and written communication skills.

Attention to detail. Professional phone etiquette. Skip tracing skills preferred. Sales and/or persuasive negotiation skills.

2 years’ experience in Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc. is preferred.

Excellent written and verbal communication skills

Well-organized, methodical thinker with excellent decision-making skills

Strong and creative problem-solving skills

Responsibilities and essential job functions include but are not limited to the following:

Receive and submit orders on behalf of customers.

This position is remote for candidates living in North America.

Effectively use and search the knowledge base, occasionally contributing new or updated content

Excellent communication skills, written and oral

Demonstrated ability to multi-task, prioritize, and manage customer expectations

Experience supporting and trouble-shooting web-based software applications

Preference for those with experience using diagnostic tools to help resolve customer issues