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Customer Service Team Leader Jobs

Service Team Leader Jobs
By Aggreko At Chicago, IL, United States
People Management – Supports SCM to deliver:
Fleet Management – Supports SCM to deliver:
Commercial Management – Supports SCM to deliver:
Manages all aspects of their team along with the SCM.
Manages necessary Administration process and allocates accordingly between SCM and the wider Service Centre Team
Full-time with potential for overtime and/or weekends
Assistant Food Service Team Leader
By Raley's Supermarkets At , Incline Vlg, 89451 $22.25 an hour
Scholarship opportunities for continued education
Preparation of food, including slicing meats, preparing sandwiches, cooking fresh offerings
Sharing food knowledge with customers and Team Members
Day to day production, merchandising, and quality control of all department offerings
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Executive Team Leader Service & Engagement (Assistant Manager) Raleigh, Nc
By TARGET At , Raleigh, 27616 $60,000 - $120,000 a year
Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Skills in recruiting, selecting and talent management of hourly team members and leaders
Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
Skills in guest engagement; problem solving and resolution
Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Team Manager, Customer Service
By Kaiser Permanente At , Duluth, Ga $65,800 - $85,030 a year
Experience in a Labor/Management partnership or similar environment strongly preferred.
High School Diploma or General Education Development (GED) required.
Experience in administration requiring extensive complex problem solving is preferred.
Experience using mainframe or personal computer database, word processing, and statistical analysis software packages preferred.
Customer Service Team Manager
By SupportNinja At Dallas-Fort Worth Metroplex, United States
Supervisory / management experience in a Call Center/BPO Setting
Experience in budget, forecasts and expense management desired
Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
2+ years related experience and/or training; or equivalent combination of education and experience
What are the required qualifications for a Customer Service Team Manager?
Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice
Customer Service Warehouse Site Leader
By The Master Lock Company At Louisville, KY, United States
Master Lock main point of contact on-site for internal departments as Sales, Customer Service, Planning, Transportation, Quality & Order Management.
Assist 3PL management with distribution planning, scheduling, and monitoring of operations.
In coordination with 3PL management, prepare, maintain, and monitor Operations KPI’s / scorecards.
Salary range for this role is $62,860-$98,780. Actual pay will vary based on qualifications and experience.
Prepare financial projections / forecasts and manage site expenses within budget.
5 years of Distribution/Warehousing experience.
Customer Service Team Leader - Commercial
By FCS Financial At Greater Jefferson City Area, United States
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Skill in setting priorities to reflect the importance of job responsibilities
Determines division of responsibilities and provides work guidance and direction
Monitors and manages staff workload and coordinates assistance as needed
Coordinates discussions between loan account team members regarding third party legal documents and other complex loan documentation requirements
Prepares closing documentation and performs post-close loan responsibilities
Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Team Leader Field Service
By Harry James Group At United States
A minimum of 3 years managerial or leadership experience
Manage and maintain internal and external relationships, focused on achieving company targets.
Bachelor’s degree in Engineering or Business Administration or similar qualifications
Excellent communication skills (verbal and written) in languages needed to support the team
Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).
Development of your team competencies as required to address current and future needs.
Customer Services Group - His Majesty's Passport Office (Hmpo) - Team Leader (Evenings)
By UK Home Office At House, NM, United States

The management and development of an operational team with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing passport ...

Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Phoenix, AZ, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Customer Experience Leader - Aviation Component Service Center (Acsc)
By GE Aerospace At Springdale, OH, United States
Proficiency/aptitude in learning and adapting order management systems
Drive strong connectivity with the component repair network to ensure we are working to improve the overall CR customer experience
Strong interpersonal and leadership skills
As The Customer Service Leader, Key Responsibilities Will Include
Measuring and driving improvement in KPIs.
Establish, maintain, and cultivate customer relationships and accounts
Customer Satisfaction Leader Jobs
By GE Power At New York, United States

The Customer Satisfaction Leader will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, time and ...

Customer Support Team Leader
By Fiverr At Orlando, FL, United States
At least 2 years of customer support team management experience a must
Improve the overall customer support experience of Fiverr
Team player - Ability to work well with other team leaders and shift managers to achieve our goals
Strong communication and leadership skills
Experience with training and coaching team members
Excellent knowledge of performance metrics
Customer Service Leader Jobs
By GE Gas Power At , , Tx $115,600 - $154,100 a year
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
Experience planning and executing outages in ITR organization.
Strong quality background with Black Belt certification
Strong leadership, P&L financial, and commercial skills
Sr Team Leader Of Customer Experience
By Teleperformance At , El Paso, 79936, Tx
Solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Perform other related duties and assignments as required and as assigned by supervisor or manager
College degree preferred or equivalent work experience required
Minimum 2 years call center supervisory experience in high paced customer focused environment
Skilled in determining why and how tasks should be attempted and their effective completion
Team Leader, Customer Service Representatives - Animal Hospital
By Dumb Friends League At Denver, CO, United States
Identify, troubleshoot and elevate challenges to management.
Manage emotionally difficult situations with strong communication skills.
Monitor data entry and documentation to ensure accurate records.
Provide input to managers regarding staff performance and process improvement.
Benefits (medical, dental, and vision)
Strong interpersonal communication skills and ability to display professionalism
Customer Service Team Leader - Pacific Time Zone
By Wellfleet At United States
Supporting key clients as determined by Customer Service Manager
Assist Account Manager’s with questions and resources as needed
Must have a strong knowledge and understanding of health insurance
Excellent oral, written, and interpersonal communications skills
Excellent problem solving and critical thinking skills
Must have recent experience in the health insurance industry

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a motivated and experienced Customer Service Team Leader to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and leading a team of customer service representatives. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance.

Detailed Job Description:

The Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Leader is also responsible for ensuring that customer service policies and procedures are followed, and for providing feedback to the customer service representatives on their performance.

What is Customer Service Team Leader Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and identify areas for improvement
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Service Team Leader Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Service Team Leader Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Service Team Leader Job Experience?

• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service representatives

What is Customer Service Team Leader Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Ensure that customer inquiries are answered in a timely and accurate manner
• Address and resolve customer complaints in a satisfactory manner
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