Customer Service Warehouse Site Leader

The Customer service warehouse site leader oversee Distribution Operations, executed by the contracted 3PL company; To ensure the proper execution of processes based on best practices and in compliance with internal and law / environmental policies.

This position is the primary liaison between the 3PL and Master Lock / FBIN; Works with the 3PL to ensure that customer orders are fulfilled on time and in full. This role also facilitates the continuous improvement processes at the 3PL, while ensuring regular Key Performance Indicators (KPI) reviews with the 3PL and that required action plans are created and executed to closure.

This position is eligible for a remote work schedule. Preference for candidates to be located in Louisville (KY), Greater Cleveland (OH), or Columbus (OH). Anticipated travel for this position is 20-25%.

RESPONSIBILITIES:

• Identify obsolete and excess inventory items and develop plan to address these inventory items.
• Work collaboratively with all 3PL internal departments to resolve customer complaints or / and company issues when necessary.
• In coordination with 3PL management, prepare, maintain, and monitor Operations KPI’s / scorecards.
• Master Lock main point of contact on-site for internal departments as Sales, Customer Service, Planning, Transportation, Quality & Order Management.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Distribution operations Special projects planning & coordination to ensure execution on time by 3PL.
• Generate appropriate reports regarding service and assist in evaluating cost factors associated with the business.
• In charge of purchasing the site MRO supplies and services.
• Assist 3PL management with distribution planning, scheduling, and monitoring of operations.
• Communicate effectively and professionally with 3PL staff.
• Prepare financial projections / forecasts and manage site expenses within budget.
• Serve as the on-site Master Lock / FBIN leader facilitating and leading company interface operations at the Louisville, Kentucky Distribution Center ensuring compliance of operations.

Qualifications

• Strong written and verbal communications skills.
• Red Prairie / Blue Yonder WMS knowledge preferable.
• Strong knowledge of Microsoft office products.
• Strong service orientation, influencing skills and results driven.
• Demonstrated understanding of Materials/Logistics processes and material flow is required.
• Oracle Applications ERP knowledge preferable
• Ability to interpret and act upon complex instructions.
• 5 years of Distribution/Warehousing experience.

Salary range for this role is $62,860-$98,780. Actual pay will vary based on qualifications and experience.