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Customer Service Team Leader Jobs in Iowa

Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Customer Service Team Coach (Remote)
By NRG At , Princeton, 08540, Nj
Strong management and leadership skills
Conduct ongoing performance management for team members
Ensure the ongoing satisfaction of customers by providing feedback to Customer Service management to help shape future processes and support strategies
Assist Continuous Improvement and Training Team with audits of Knowledge Base content and Training Materials
Remote Work environment with possible office visits needed
Able to convey knowledge of products and strategies to team-members and stakeholders
Customer Service Leader Jobs
By Kwik Trip, Inc. At Grimes, IA, United States
6 months retail experience including customer service and money handling
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Maintain a clean and inviting store
Ability to get others motivated to complete tasks and meet goals
Lift up to 50lbs, walk/stand up to 8-10 hours per day

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a motivated and experienced Customer Service Team Leader to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and leading a team of customer service representatives. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance.

Detailed Job Description:

The Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Leader is also responsible for ensuring that customer service policies and procedures are followed, and for providing feedback to the customer service representatives on their performance.

What is Customer Service Team Leader Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and identify areas for improvement
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Service Team Leader Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Service Team Leader Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Service Team Leader Job Experience?

• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service representatives

What is Customer Service Team Leader Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Ensure that customer inquiries are answered in a timely and accurate manner
• Address and resolve customer complaints in a satisfactory manner
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