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Customer Service Team Leader Jobs

Team Leader, Customer Service Representatives - Animal Hospital
By Dumb Friends League At , Denver, 80231, Co $22.50 - $23.65 an hour
Identify, troubleshoot and elevate challenges to management.
Manage emotionally difficult situations with strong communication skills.
Monitor data entry and documentation to ensure accurate records.
Provide input to managers regarding staff performance and process improvement.
Benefits (medical, dental, and vision)
Strong interpersonal communication skills and ability to display professionalism
Team Performance Leader - Customer Experience
By Protective Industrial Products At Latham, NY, United States
Work closely with the Manager of Customer Experience to identify and meet key metrics.
Implement support plans for overall department operations to meet service level objectives, quality goals, and management of day-to-day order processing.
With Manager oversight, conduct annual performance review, and facilitate appropriate performance management
Superior interpersonal skills and ability to resolve conflict effectively.
Possess excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the PIP organization.
Strong organizational, prioritization and delegation skills.
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Denver, 80202, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.
Food Service Team Leader
By TARGET At , Baytown, 77521, Tx
Lead team onboarding and learning and close knowledge and skill gaps through training and experiences
Knowledge of guest service fundamentals and experience building a guest first culture on your team
Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
Follow proper perishable inventory management procedures to ensure an accurate recording of inventory
Complete all Starbucks and/or Pizza Hut training requirements and certifications
Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Customer Service Team Coach (Remote)
By NRG At , Princeton, 08540, Nj
Strong management and leadership skills
Conduct ongoing performance management for team members
Ensure the ongoing satisfaction of customers by providing feedback to Customer Service management to help shape future processes and support strategies
Assist Continuous Improvement and Training Team with audits of Knowledge Base content and Training Materials
Remote Work environment with possible office visits needed
Able to convey knowledge of products and strategies to team-members and stakeholders
Client Service Team Leader - Alternative Investments
By Brown Brothers Harriman At Boston, MA, United States
Knowledge of and practical experience with general ledger systems including partnership accounting
Knowledge of the broader depositary requirements for alternative funds (e.g., oversight duties)
Review and discuss issues requiring escalation with Sr. Management
Work closely with Client Service Managers to stay abreast of client goals and identify opportunities to expand client relationships
Knowledge of alternative funds (e.g., real estate, private equity, debt funds) structures
Knowledge is required of consolidations, group structures and consolidation systems
Customer Service Escalations Team Leader, Afterpay
By Afterpay At San Francisco, CA, United States
Provide performance management for developing employees
Respond to and support Customer Service Teams in management of technology Incidents impacting customer service delivery as required
Minimum 5 years experience in operations/servicing in customer service, credit risk industry or collections in managerial or supervisory capacity
Experience should be detailed (detailed job duties or description) and verified
Manage in a omni-channel environment which includes messaging and other social media platforms
Manage servicing of ad-hoc projects, remediation activity or new to market launches may be required from time to time
Customer Team Leader - Foodservice
By Welch's At Concord, MA, United States
Must have experience in trade spending management; proven fiscal responsibility. Blacksmith experience preferred.
Demonstrated excellence in communication and time management skills.
7-10 years of progressive foodservice sales management experience, to include account management.
Excellent knowledge and experience with the Food Service Channel with a solution selling mindset.
Develop and manage trade spend to drive divisional AOP.
Experience managing Broker Sales Agency.
Customer Service Team Leader - Pacific Time Zone
By WELLFLEET At , $53,000 - $58,000 a year
Supporting key clients as determined by Customer Service Manager
Assist Account Manager’s with questions and resources as needed
Must have a strong knowledge and understanding of health insurance
Excellent oral, written, and interpersonal communications skills
Excellent problem solving and critical thinking skills
Must have recent experience in the health insurance industry
Customer Service Leader Jobs
By Kwik Trip, Inc. At Grimes, IA, United States
6 months retail experience including customer service and money handling
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Maintain a clean and inviting store
Ability to get others motivated to complete tasks and meet goals
Lift up to 50lbs, walk/stand up to 8-10 hours per day
Customer Service Leader Jobs
By Kwik Trip, Inc. At Madison, WI, United States
6 months retail experience including customer service and money handling
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Maintain a clean and inviting store
Ability to get others motivated to complete tasks and meet goals
Lift up to 50lbs, walk/stand up to 8-10 hours per day
Team Leader I - Service Operations Contact Centers
By Blue Cross Blue Shield of Michigan At Detroit, MI, United States
Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency.
Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required.
Maintain professional and technical knowledge by attending workshops and training.
Three (3) years customer service experience; contact center experience preferred.
Excellent motivational, verbal, written and interpersonal communication skills required.
Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred.
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Boulder, 80301, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.
Customer Service Leader Jobs
By GE Gas Power At , , Oh $115,600 - $154,100 a year
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
Experience planning and executing outages in ITR organization.
Strong quality background with Black Belt certification
Strong leadership, P&L financial, and commercial skills

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a motivated and experienced Customer Service Team Leader to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and leading a team of customer service representatives. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance.

Detailed Job Description:

The Customer Service Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are answered in a timely and accurate manner, and that customer complaints are addressed and resolved in a satisfactory manner. The Team Leader is also responsible for training and developing customer service representatives, and for monitoring and evaluating their performance. The Team Leader is also responsible for ensuring that customer service policies and procedures are followed, and for providing feedback to the customer service representatives on their performance.

What is Customer Service Team Leader Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and identify areas for improvement
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Customer Service Team Leader Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Service Team Leader Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Service Team Leader Job Experience?

• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory or team lead role
• Experience in training and developing customer service representatives
• Experience in monitoring and evaluating customer service representatives

What is Customer Service Team Leader Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Ensure that customer inquiries are answered in a timely and accurate manner
• Address and resolve customer complaints in a satisfactory manner
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