Customer Service And Operations Coordinator

Welcome to Lé Bent

Born from mateship and a love of alpine and outdoor sports, Lé Bent craft intelligently designed outdoor performance apparel inspired by nature. A commitment to performance, unrivalled comfort and style is visible across all products that are built for the rider’s lifestyle, whether that be snow, trail run, mountain bike or anything in between.

Our culture embodies authenticity, passion and confidence. The person we are looking for needs to live our culture and have both the experience and drive to take customer service and daily operations to new heights, with a key focus on Le Bent’ing customers and stakeholders alike.

The Role

A rare opportunity has opened to join the Le Bent family.

As the USA Customer Service & Operations Coordinator, you will work with the Operations Manager on ensuring world class customer service and efficient operation of the business’s day to day activities. You are responsible for customer service along with general administrative and operational tasks including, but not limited to, order processing and invoicing, logistics, system databases and data entry, sales and marketing support, projects, support of the directors, and other administrative tasks.

You are a key USA operational driver, custodian of key operational processes, ensuring the company runs efficiently from an operational perspective, while delivering friendly, professional customer service that delivers high customer satisfaction.

You are an energetic and motivated worker. We are a small team, looking for someone to jump in and make this role theirs. We welcome process improvements and streamlining, and thrive on getting things right the first time, so your great attention to detail will see you excel in this role.

You are someone with superior organisational skills that allow you to work across multiple projects at the same time. Our deadlines change weekly, so your adaptable nature will see you settle in quickly.

Communication across all mediums, and always with a smile, comes naturally to you. We are looking for a first-contact star who is always willing to go above and beyond to help our customers and retailers.

Working hard, you also know how to have fun along the way - with a love of adventure and passion for outdoor activities such as skiing/snowboarding, hiking, mountain biking and trail running. Snow, sports and the outdoors are our passion, and we want our whole team to align with that focus.

Based in a sales office in Park City, Le Bent is an employer of choice that offers the ability to grow as the business grows.

Principal Responsibilities

1. Coordination of logistics from warehouse to customers, and any other stock movement requirement that may arise.

2. Process sales orders, invoices, credits, warranties and returns within the set SLA requirements using the company’s sales and inventory systems; communicate with customers and warehouse in a timely and courteous manner making sure all orders, warranties and returns are completed and shipped within SLA requirements.

3. Provide friendly, professional customer service and specialised advice and information on the company’s products and services; respond to customer/public/supplier enquiries and problems within SLA requirements in own functional area utilising a high degree of interpersonal skills.

4. Serve as a reliable point of contact for the US Sales Team, promptly addressing their inquiries and providing necessary support.

5. Process new customer credit applications; create new customers in all required systems; manage existing customers and associated data in all required systems.

6. Manage monthly reporting templates and data provision.

7. Establish and drive efficient administrative and operational processes.

8. Contribute to projects as required.

9. Maintain filing and required databases.

10. General office management - maintaining neat and tidy space and adequate supplies.

Skills and Qualifications

1. 3+ years successful experience in the co-ordination and delivery of administration, operations and customer service.

2. Strong skills in data management and Excel

3. Strong customer service skills and can do attitude

4. Problem solving and innovative / entrepreneurial thinking

5. Willingness to adapt and to work with new software systems

6. Organised, analytical mindset, shows sound judgement

7. Proven experience in process improvement

8. Proven time-management skills

9. Strong attention to detail

10. Friendly, energetic and personable

11. Excellent verbal and written communication skills

12. Self-driven and proactive

13. Solution orientated, decisive by nature

14. Comfortable with ever-present change

15. Motivated by success

Benefits

1. Sales office in Park City, Utah.

2. Bonus day off a quarter

3. Mental health days

4. Lucky number 7 (when you know, you’ll know)

5. Competitive salary depending on experience

6. Growth opportunities as the business grows globally

7. Le Bent gear

Applying

Apply with CV and cover letter by 06/30/2023, and address the following in the cover letter:

1. Principal requirements

2. Skills and qualification requirements

3. What outdoor sports are you passionate about

We thank all applicants in advance as only successful applicants will be contacted for an interview.

Jump on board, this is a ship you don’t want to miss.

Further Information

See what we do:

Website: lebent.com

Instagram: lebent_