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Customer Service Operations Manager Jobs in Florida

Manager, Service Operations Jobs
By National Grid At , Waltham $132,000 - $155,000 a year
5+ years of experience in a service management role - planning, organizing and delivering impactful service improvements in complex technical environments
Experience in defining and delivering product roadmaps and lifecycle management
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Associate Manager, Customer Operations
By Checkr, Inc. At Orlando, FL, United States
3+ years of experience in people management
Experience leading a remote workforce is preferred
Work with Operations leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
4+ years of experience in a customer-facing role
2+ years of experience in leading projects or peers to achieve common goals
Customer Service Manager, Baggage Airport Customer Operations
By American Airlines At , Charlotte, Nc
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Service Operations Manager - Customer Facing/On-Site - Jacksonville, Fl
By GE Healthcare At , , Fl
Knowledge of customer contract to ensure obligations are met
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction
Meet Health and Human Services as well as Environment Health and Safety requirements.
Working knowledge of Microsoft (Excel, PowerPoint, Word)
Must comply with all required vendor credentialing requirements.
Minimum 2 years previous experience Customer Facing in the Healthcare industry and/or healthcare setting.
Service Operations Manager Jobs
By Rivian Automotive At , Orlando, Fl
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Customer Service Manager, Airport Customer Operations
By American Airlines At Miami, FL, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management